Senior Service Engineer
Microsoft
Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.
Have you ever wanted to be part of a strong, fun-loving SRE team which takes pride in its work in delighting its customers?
Have you ever dreamed that you would have an opportunity to re-invent the way people explore big data?
Reinventing Big-Data Engine is happening NOW in Azure Data Explorer team (Kusto).
The team started as a small incubation 10 years ago and has already made a big impact within Microsoft.
Today, we are running a very large-scale cloud service (over 200k nodes), provide log analytics for hundreds of teams across all Microsoft divisions as well as external world customers.
We are looking for strong and motivated Service Engineer/SRE to help us continue driving the Azure Data Explorer / Real Time Analytics revolution and make it THE technology for log search and text analytics across all Microsoft as well as providing value to our external customers.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
As an SRE in Kusto your primary responsibilities will be:
Evaluate and contribute to product, service design and architecture, help shape Site Reliability Engineering strategies, review specifications, design and improve upon core processes
Design and adopt industry best practices for online services including disaster recovery, FMEA, business continuity, monitoring/alerting, and service health measurement, as well as writing nonfunctional code to improve availability and reliability, and develop automated solutions to reduce manual errors and improve productivity
Live Site Management – Almost all of Microsoft relies on Azure Data Explorer (Kusto) for keeping their business running. This fuels a lot of passion in our team to keep the systems working at high availability and performance. As an SRE, you will be part of a global team driving huge scale live sites 24X7 (with follow the Sun model) and are passionate about delivering the best service within Microsoft, as well as to external customers
Work closely with peer engineering teams on defining and implementing improvements to service monitoring and reporting to enhance reliability and capability.
Identify system problems and recommend monitoring solutions & automation to improve processing efficiency and stability.
Provide engineering design across different workloads including incident & problem management, change management, security and compliance.
Manage availability, capacity, and security to provide the best ROI with given workloads and environmental requirements against the given resources.
Design and manage all CI/CD processes for the product, collaborating with Developers from all groups.
Leverage AI-driven solutions for proactive incident management — including autonomous troubleshooting, predictive capacity planning, and automated root cause analysis etc.
Qualifications
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
Preferred Qualifications:
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Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
OR equivalent experience.
3+ year(s) technical experience working with large-scale cloud or distributed systems.
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5+ years in the technology industry with broad engineering experience in improving Service Reliability, Availability and Performance
Understanding of cloud services is a big plus (preferably Azure)
Working knowledge of Database as well as Big Data systems is a plus
Understanding of BCDR
Understanding and working knowledge of CI\CD pipeline is a plus
Knowledge of system design & architecture, and running of complex, large scale online services
Ability to work effectively with customers both internal and external to Microsoft is a must
- Deep understanding of cloud services (preferably Azure) , PowerShell, Git, and software security concepts
- Experience with Azure is a big plus (experience with other cloud services like AWS is also a plus)
- Ability to work as part of an On-Call rotation is a must!
- Previous working experience in a DevOps engineering model
- Understanding of Kubernetes and Linux , with Azure Kubernetes Service (AKS) as a plus.
Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.