OverviewAre you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
ResponsibilitiesArchitect, design, and implement scalable software solutions that support core ACES functionalities.
• Develop intelligent agentic systems capable of autonomous decision-making and task execution.
• Build and optimize AI agents using AI Foundry, Python, and reinforcement learning techniques.
• Develop full stack applications with a strong emphasis on backend services using C# and cloud-native technologies.
• Design and implement synthetic data generation pipelines to support training and evaluation of agentic models.
• Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions.
• Drive technical excellence through mentorship, code reviews, and adoption of best practices.
• Own the end-to-end lifecycle of software components, including design, development, testing, deployment, and maintenance.
Qualifications
Architect, Design and implement synthetic data generation pipelines to support training and evaluation of agentic models.
Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions.
Drive technical excellence through mentorship, code reviews, and adoption of best practices.
Own the end-to-end lifecycle of software components, including design, development, testing, deployment, and maintenance.
Contribute to architectural decisions, scalability strategies, and long-term technical vision.
Evaluate and integrate emerging technologies to enhance platform capabilities.
Ensure high standards of software quality, performance, and security.
Basic Qualifications:
Bachelor’s degree in computer science, Engineering, or related field.
8+ years of experience in software development, with a strong track record of delivering complex systems.
Proficiency in Python and C# with deep experience in AI/ML and full stack development.
Hands-on experience with AI Foundry, agentic systems, and reinforcement learning.
Strong understanding of data structures, algorithms, system design, and distributed computing.
Experience with cloud platforms (, Azure) and microservices architecture.
Preferred Qualifications:
Bachelor’s/master’s in computer science, AI, or related field.
Experience with CI/CD pipelines, DevOps practices, and container orchestration (e.g., Kubernetes).
Expertise in synthetic data generation, simulation environments, and AI evaluation frameworks.
Proven leadership in driving technical initiatives and mentoring engineering teams.
Strong problem-solving skills and ability to thrive in a fast-paced, collaborative environment.
What We Offer:
Opportunity to lead and shape the future of intelligent customer engineering platforms.
Collaborative and inclusive work culture.
Continuous learning and career development.
Competitive compensation and benefits.
Access to cutting-edge technologies and global impact projects.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
