Senior Technical Program Manager
Microsoft
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The AI Experience Accelerator is a flagship Microsoft offering that applies co-creation and design thinking techniques to help customers ideate, validate, and commit to post sales AI roadmaps. We’re seeking a Senior Technical Program Manager to embed deeper product and AI expertise into the Accelerator offering, strengthening connections to internal Microsoft programs that deliver POCs and post-sales solutions and ensure customers seamlessly move from ideation to deployment.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Program & Product Fluency
Build deep expertise in the AI Experience Accelerator (design thinking methodology, customer journey, engagement model) and how it drives post sales AI commitments.
Stay current on Microsoft’s AI portfolio (platform updates, models, safety, agent/GPT innovations) and collaborate with researchers and designers to embed product expertise into delivery mechanism
Translate customer, field, leadership, and market signals into program level improvements (tooling, artifacts, workflows) that raise consistency and quality.
Cross Program Partnerships
Develop, nurture, and own partnerships with adjacent internal programs that feed into or depend on the Accelerator program; establish clear engagement models, rhythms, and workflows.
Establish dependency mapping and alignment across corporate and field motions; surface risks/blocks early and propose data driven mitigations.
Facilitate prioritization that optimizes customer impact, technical feasibility, and adoption goals.
Deployment Pathways & Handoff to Execution
Identify and connect field teams and customers to the right internal pathways (e.g., engineering POC engines, FastTrack motions, solution accelerators, partner-led delivery) based on scenario fit and readiness.
Codify repeatable patterns and handoff frameworks that streamline the transition from Accelerator program ideation to real-world deployment.
Partner closely with internal stakeholders (field and corp.) to ensure clarity on next steps, ownership, and measurable outcomes.
Delivery & Operational Excellence
Own planning artifacts, OKRs, status, and stakeholder communications for existing internal partnerships.
Bring clarity to ambiguous spaces; define success metrics, decision logs, and escalation paths.
Qualifications
Required qualifications
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.
Preferred qualifications
-
Bachelor's Degree AND 8+ years experience in product/technical program management, data analysis, design program management, or product development
OR equivalent experience.
6+ years of experience managing cross-functional and/or cross-team projects.
Demonstrated technical fluency in cloud platforms, APIs, AI/ML concepts, or distributed systems; ability to engage deeply with Cloud Solution Atchitects
Experience turning complex signals into clear, actionable programs or product recommendations.
Proven written/verbal communication across technical and executive audiences; adept at simplifying complexity.
Track record of continuous learning in AI—able to absorb new capabilities and quickly reflect them in program guidance and artifacts.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.