Cloud Solution Architect
Microsoft
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
As a Cloud Solution Architect – AI Business Solutions, you will specialize in Power Platform. You will guide the development of business solutions, provide deep technical insights and accelerate the growth of Microsoft Technology priorities. You'll work closely with partners to understand their technical requirements and business objectives to guide them through architectural design sessions, developing proof of concepts, and transitioning from legacy systems to modern cloud environments, ensuring that their solutions are optimized for performance and cost-efficiency.
We are looking for a Cloud Solution Architect (CSA), specializing in Power Platform, who is passionate about driving our customers’ business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
Be the Voice Of the customer: Acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities
Be the Trusted Advisor: Contributes to identification of customer/partner problems and translates them into business applications or business process-oriented solutions aligned with customer outcomes and ROI goals, relative to competitive offerings. Helps customers use these solutions. Builds relationships with technical decision makers and contributes to helping build the bridge between TDMs and business decision makers (BDMs).
Deliver Customer Satisfaction: Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience
Delivers Business Impact
Drive Consumption/Usage through Unified: Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals. Applies change management to drive adoption, customer satisfaction and consumption/usage. Designs well architected solutions to boost retention & growth.
Resolve blockers with urgency: Identifies, escalates and mitigates blockers to accelerate solution deployment and usage with minimal guidance. Develops knowledge and applies it to projects with minimal guidance from experienced peers to meet requirements and resolve constraints.
Identify opportunities: Identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale by communicating a clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.
Technical Leadership
Focus on Continuous Upskilling & Improvement: Demonstrates technical readiness aligned to solution area priorities and Customer Success Unit (CSU)/corporate initiatives. Contributes to the development and modification of company stock of structured frameworks and methodologies.
Engage in Communities: Demonstrates industry knowledge and helps grow recognition for Microsoft AI Business Process solutions by developing materials and collateral for presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) as assigned. Supports team members on contributing to intellectual property (IP) and identifying patterns where no IP exists to help build scalable and repeatable models.
Qualifications
Required Qualifications (RQs)
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field
AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
2+ years of experience customizing, tuning, troubleshooting, and deploying the following cloud-based systems:
Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse and/or similar suite of low-code tools to create intelligent agents for business processes
Preferred Qualifications (PQs)
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related field
AND 5+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
2+ years experience working in a customer-facing role (e.g., internal and/or external).
2+ years experience working as a lead technical solution architect
2+ years experience working as a lead functional consultant
2+ years experience working on business value projects as a business value consultant
Functional or technical certification in one or more Microsoft Dynamics 365 apps (expert level)
Knowledge of Success by Design methodology
Cloud Solution Architecture IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Cloud Solution Architecture IC4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 96,000 $ CAD à 177,600 $ CAD par année.
Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.