With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As a Cloud Solution Architect (CSA) for AI/Copilot Adoption, you will support customers through their AI & Copilot adoption journey, leveraging strong ACM (adoption & change management) frameworks and practices to ensure a smooth and efficient transformation. You will guide customers on solution envisioning, design & deployment, through direct customer engagements, as well as designing and creating repeatable customer-facing services to scale the delivery capability through Success Programs. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your solution architecture skills, and become adept at driving real-world outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Act as the technical service leader and SME on the entire lifecycle of Success Program services focused on AI Adoption. This includes aligning service architecture and design with business priorities and requirements, orchestrating build and deployment, managing updates, and supporting change adoption.
• Demonstrate thought leadership and subject matter expertise across one or more AI service components, developing IP, influencing design and delivery quality, and enabling others through strategic guidance.
• Lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Microsoft 365 Copilot, Dynamics 365 Copilot, Azure OpenAI Service, Azure Cognitive Services, Copilot configuration & governance, adoption tooling, and data platforms.
• Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.
• Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs).
• Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments.
• Support team technical skilling on Microsoft AI platforms based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas.
• Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.

Other Requirements:

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Change management certifications (e.g., Prosci Certified Change Practitioner).
• Microsoft adoption/governance experience (tenant readiness, data governance, risk & compliance).
• Experience planning and executing enterprise-scale Copilot rollouts (M365, D365, Copilot Studio) with measurable business outcomes.
• Program/Project certifications (e.g., PMP; SAFe Scrum Master; Certified ScrumMaster (CSM)).
• Demonstrated technical expertise in at least one of the following Microsoft AI adoption & governance platforms:
  • Microsoft 365 Copilot adoption readiness & governance
  • Dynamics 365 Copilot rollout
  • Power Platform AI and organizational adoption frameworks.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.