As a Solution Engineer for our AI Business process Sales and Services team, you will own the technical win strategy as you work closely with our Sales Specialists (SSPs) to influence C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIOs, CTOs, and IT Leaders giving you a front‑row seat to enterprise strategy and a platform to shape it.

You’ll architect and prove end‑to‑end value with demos, envisioning workshops, and Proof-Of-Concepts (POCs) across D365 Sales, Customer Service, Contact Center, Field Service, Copilot Studio, and Line-Of-Business AI Agents, so you can show customers exactly how AI drives outcomes. This is an opportunity to polish your relationship building and networking skills as you collaborate with System Integrator (SI) partners early in the sales cycle to scale technical engagements - such as demos, whiteboarding sessions, and POCs - supporting customers effectively.

You will be part of a dedicated sales community supported by Account, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise-wide adoption of D365 solutions, and drive significant impact across the country.

Find out more about our culture and values, and the environment you will be working in.

This is a customer facing role interacting with a number of stakeholders internally and externally. Some of your key responsibilities will include:

• Owning the technical win strategy for each opportunity
• Orchestrating customer envisioning workshops, whiteboard design sessions, and compelling technical demos
• Leading PoC engagements for high-priority scenarios, documenting outcomes and mapping customer solution requirements.
• Showcasing Microsoft’s unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect).
• Leveraging the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy.
• Working closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 investments.
• Proactively sharing your insights from wins/losses with broader SE community to scale best practices and learnings.
• Acting as a technical thought leader by sharing best practices and regularly delivering content at readiness events

To make an impact in this role, you will be able to demonstrate a mix of technical depth, commerciality and an ability to influence senior decision-makers. Some of the key knowledge, skills and abilities you will be able to demonstrate include:

• Significant technology-related sales or account management experience
• Experience of solution pre-sales for business applications or a SaaS-based company
• Broad understanding of commercial cloud offerings, ideally including Microsoft’s Dynamics 365 offerings, including competitors and related ecosystems.
• Proficiency in written, reading, and conversational English and Italian
• Familiarity with Sales and Service Dynamics 365 solutions like Sales, Service, Contact Center, Field Service and AI Agents offerings like Copilot Studio
• Bachelor’s or Master’s Degree in Computer Science, Information Technology, or related field OR equivalent experience

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.