With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As part of our CSA Global Delivery Team, you will leverage your engineering and architectural expertise to help customers succeed with a broad range of infrastructure solutions based on Microsoft Endpoint Manager and related services. Join a thriving, growing team that delivers world-class engineering and professional services to our customers.

As an Endpoint Management Cloud Solution Architect, you will design, implement, and optimize modern endpoint management solutions leveraging Microsoft Endpoint Manager (SCCM and Intune), Windows Client technologies, and endpoint security capabilities. Your mission is to enable secure, efficient, and scalable management of devices across hybrid and cloud environments, ensuring compliance and delivering a seamless user experience.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Be a Trusted Advisor: Build and maintain relationships with key IT decision-makers to drive long-term adoption of Microsoft Endpoint Manager (SCCM, Intune, Windows 11, Windows 365, AVD). Enable customers to become advocates and provide actionable feedback to internal teams for continuous improvement.
Drive Customer Success: Lead technical conversations to articulate business value and ROI. Support customers on their modernization journey by resolving technical blockers and ensuring deployments adhere to Microsoft best practices.
Act as the Voice of the Customer: Share insights, feedback, and success stories to influence internal strategy and execution.
Accelerate Endpoint and Cloud Journeys: Engage in communities, contribute to IP creation, and leverage reusable assets to help customers adopt modern management and security solutions.
Embrace a Growth Mindset: Continuously learn and maintain technical readiness in endpoint management, virtualization, AI integration, and adoption/change management aligned with CSU priorities.

Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience

System Center Configuration Manager (SCCM)
Proven experience in designing, deploying, and managing SCCM infrastructure (site servers, distribution points, management points, software update points).
Ability to create and maintain task sequences for OS deployment and application packaging.

Microsoft Intune
Hands-on experience with Intune for mobile device and application management.
Knowledge of Autopilot provisioning, compliance policies, and conditional access.

Windows Client (Windows 10/11)
Expertise in Windows provisioning and servicing, including Windows as a Service implementation.
Experience with in-place upgrades, unattended installations, and image management.

Cloud/Hybrid Management
Experience with Cloud Management Gateway and co-management scenarios.
Knowledge of Endpoint Analytics and reporting.

Technical Troubleshooting & Best Practices
Ability to resolve technical blockers and ensure deployments adhere to Microsoft best practices.

Endpoint Security
Familiarity with Microsoft Defender for Endpoint and security baselines.
Ability to implement compliance and security policies across managed devices.

Microsoft 365 Apps
Experience in provisioning and servicing Microsoft Office /Microsoft 365 via SCCM and Intune.

Active Directory & Identity
Intermediate-level experience with AD Sites and Services, Group Policy, and Certificate Services.
Understanding of hybrid identity scenarios and integration with Azure AD.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.