The Windows and Devices mission is to create innovative, trusted, and open products focused on people, showcasing Microsoft’s best and empowering everyone to achieve more. Microsoft Devices designs and manufactures premium hardware like Surface and Xbox, innovating throughout the supply and manufacturing process. Within the Windows and Devices group, Microsoft Devices Operations manages supply chains, product engineering, manufacturing, and services to deliver iconic products.

We are looking to hire a Senior Software Engineer to join our team to develop and operate next generation, world-class services supporting putting these iconic products into consumers’ hands. You will be instrumental in moving Surface and XBOX devices fresh from the factory floor, through global transit networks, and ultimately fulfill the excitement and anticipation of our customers by landing our products on their doorstep.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Independently uses appropriate artificial intelligence (AI) tools and practices across the software development lifecycle (SDLC) in a disciplined manner. Takes responsibility for the content of their AI-generated requirements, design documents, code, and other assets, assisting other members of the team to do the same. Uses SDLC and engineering health measures (e.g., Accelerate, SPACE framework, Engineering System Success Playbook [ESSP]) to improve processes and practices, especially those involving AI. Experiments with AI tools and practices to improve their own capabilities.
• Reviews product code and test code to ensure it meets team standards, contains the correct test coverage, and is appropriate for the product or solution area. Brings insight to code reviews to help improve code quality, coaching and providing feedback to develop other engineers' skills. Conducts code reviews in a timely fashion that helps accelerate the pace of development on the team. Considers diagnosability, reliability, testability, and maintainability when reviewing code, and understands when code is ready to be shared or delivered. Applies and reviews for coding patterns, security risks, compliance issues, and best practices in code reviews, providing feedback on code to drive adherence to best practices. Uses automated source code analysis tools that are incorporated into the build/development process.
• Uses debugging tools, tests, logs, telemetry, and other methods to proactively verify assumptions while developing code before issues occur for products in production. Conducts incident retrospectives to identify root causes of problems, implements repair actions, and identifies mechanisms to prevent incident recurrence. Independently applies least-access principles, uses logging, telemetry, and other appropriate mechanisms to investigate issues while retaining privacy and security, and drives those practices across the team.
• Leads by example within the team to produce extensible, maintainable, well-tested, secure, and performant code that adheres to design specifications. Continuously improves code performance, testability, maintainability, effectiveness, and cost, while learning about and accounting for relevant trade-offs. Applies metrics to drive code quality and stability. Applies appropriate coding patterns and best practices (e.g., leveraging state-of-the-art generative artificial intelligence [GenAI], approaches to source code organization, naming conventions). Identifies and escalates blockers or unknowns during the development process, communicates how they will impact timelines, and identifies strategies and/or opportunities to address them.
• Leads discussions for and owns the architecture of a products/solutions and creates proposals for architecture by testing design hypotheses and develop complex design specifications. Tests and explores various design options for a complex product/solution scenario, outlining strengths and weaknesses of each option. Independently collaborates with architects to build and modify complex products/solutions, providing feedback as needed. Owns or collaborates with other engineers on the architecture of solutions, with minimal technical oversight. Develops design documents that support user stories and other product requirements. Maintains awareness of the current technology landscape, and determines how to integrate these technologies within existing systems. Shares learnings and identified solutions from investigations with the team and owns for some design decisions. Ensures system architecture and individual designs meet
• Performance, scalability, resiliency, cost of goods sold (COGS), disaster recovery, and other requirements and expectations. Upholds Microsoft standards of security, privacy, and other compliance requirements and expectations. Understands and coaches less experienced engineers on the importance of building solutions that expand upon the work of others. Drives the refinement of products through data analytics, and makes informed decisions in engineering products through data integration. Reviews designs/architectures within and across teams to provide recommendations for improvements.
• Considers, identifies requirements for, and drives comprehensive application of automation within production and deployment of a product, targeting zero-touch deployment when possible. Runs code in simulated or other non-production environments to confirm functionality and error-free runtime for products.
• Drives efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility. Creates and assures the presence of visible evidence (e.g., audit trail) to demonstrate compliance for products. Develops and maintains a deep understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft. Demonstrates and maintains an up-to-date understanding of both global and local regulations for technologies and system applications to ensure regulations are followed and met.
• Works with partner teams to ensure a project/sub-system of a product works well with the components of the partner team, ensuring proper end-to-end testing, live-site coverage, scalability, performance, and DRI escalation pathways are established before going live.
• Leverages existing deployment frameworks in the implementation of solutions, automating deployment tasks when possible to ensure efficiency. Follows safe change deployment best practices (e.g., ensuring that flights are set correctly) for their team to minimize adverse impact to users and other services. Ensures that solutions are deployed safely, rolling out security-sensitive features only to applicable, relevant customers and scenarios to reduce the attack surface. Monitors dependency status and ensures that only the latest, secure versions are deployed. Identifies when rollback plans should be enacted for a project/sub-sub-system of a product. Builds deployment infrastructure to allow developers' private builds for a project/sub-sub-system of a product to be tested in a production-like environment.
• Drives efforts to integrate logging and instrumentation for gathering telemetry data on system behavior such as performance, reliability, availability, usage, and safety mechanisms, and for allowing monitoring and investigating security-related concerns and scenarios for both live and A/B experiments for products, services, and offerings. Leverages telemetry feedback and effectiveness to independently improve subsequent monitoring designs. Classifies and analyzes data on a range of metrics (e.g., health of the system, where bugs may be occurring), and creates outputs (e.g., notifications, dashboards) that improve monitoring and investigating security-related concerns and scenarios, system monitoring and/or issue identification and mitigation. Considers the privacy implications of telemetry code changes, and adding new data points.
• Acts as a designated responsible individual (DRI) and guides other engineers by developing and following the playbook, working on-call to monitor a system/product/service for degradation, downtime, or interruptions. Alerts stakeholders as to status and initiates actions to restore system/product/service for simple problems and complex problems when appropriate. Responds within service level agreement (SLA) timeframe. Drives efforts to reduce incident volume, looking globally at incidences and providing broad resolutions. Escalates issues to appropriate owners.
• Collaborates with and guides appropriate internal (e.g., product manager, privacy/security subject matter expert, technical lead) and external (e.g. customer escalation team, public forums) stakeholders to determine and confirm customer/user requirements for a project/sub-section of a product/solution. Incorporates customer insights into future designs or solution fixes. Ensures unwritten requirements, such as appropriate continuous feedback loops that measure actionable, quantitative (e.g., customer value, usage patterns, solution performance) and qualitative (e.g., accessibility, globalization) indicators of value are incorporated. Understands, provides feedback on, and advocates for security and privacy needs of the customer who will be using the project/sub-section of a product/solution.
• Strive for continual improvement, participating in root cause analysis of incidents, identifying permanent fixes, writing and deploying said fixes.