About Microsoft

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Industry Solutions is a global organization of sellers, architects, engineers, and consultants who work closely with customers to bring Microsoft’s technology to life. We partner with organisations across industries to deliver meaningful business outcomes through digital transformation, while fostering a culture built on growth mindset, inclusion, and continuous learning.

About the role

We are seeking a Dynamics 365 Solution Architect to provide technical leadership across pre-sales and delivery engagements. This role is responsible for shaping end-to-end Dynamics 365 Customer Engagement and Power Platform solutions, ensuring architectural quality, and enabling successful delivery outcomes. You will act as a trusted advisor to customers, engage with executive stakeholders, mentor delivery teams, and collaborate closely with Microsoft internal teams to drive Business Applications growth across ANZ and Asia.

• Lead the architecture and design of Dynamics 365 CE and Power Platform solutions aligned to customer business and technical requirements
• Act as a trusted advisor to customers, including senior and executive stakeholders, to define solution vision and value
• Translate complex business requirements into scalable, secure, and sustainable D365 solutions
• Provide technical leadership, mentorship, and architectural governance to delivery teams
• Support pre-sales activities including solution shaping, proposals, statements of work, presentations, and demonstrations
• Lead delivery engagements, including planning, governance, and customer workshops
• Collaborate with sales, delivery, and partner teams to support customer success and business growth
• Develop, reuse, and contribute to solution intellectual property, assets, and accelerators
• Ensure solutions align with Microsoft best practices, architecture standards, and customer IT strategies.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 8+ years’ experience delivering Dynamics 365 and Power Platform solutions
• Strong hands-on experience with Dynamics 365 Customer Service and the Power Platform
• Proven experience engaging directly with customers, including senior and C-suite stakeholders
• Demonstrated experience leading complex, large-scale D365 CE implementations or migrations
• Experience delivering solutions using Agile, Iterative, or Waterfall methodologies
• Excellent communication, stakeholder management, and problem-solving skills

Preferred Qualifications

• Microsoft Power Platform Solution Architect (PL-600) certification
• Microsoft Azure AI Engineer Associate (AI-102) certification
• Deep functional and technical expertise across Dynamics 365 CE workloads (Sales, Customer Service, Marketing, Field Service, Project Operations, Copilot)
• Strong Power Platform experience including Power Apps (Model-driven and Canvas), Power Automate, Power Pages, and Power Virtual Agents
• Understanding of Azure, integrations, data migration, and DevOps practices
• Experience working with enterprise customers and complex, multi-system environments.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.