Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

The Customer Acceleration Team (CAT) is part of the Customer Experience Engineering (CxE) division within Microsoft’s Security business and we are looking for a Senior Product Manager to join our team. We work with customers from all over the world to shape the product based on customer insights. The CAT Principal Product Manager will handle technical aspects of customer and partner engagements with a focus on security and AI initiatives. This role entails providing proactive guidance, active listening, dealing with ambiguity and driving technical execution.

The key Microsoft Security products driven through our team are Microsoft Information Protection (MIP) and Data Loss Prevention (DLP). We partner closely with our Purview Product Engineering Teams to improve our products by gathering insights from the thousands of customers we work with daily. To be successful in this role, you are customer obsessed, possess a growth mindset, have excellent analytical skills, and pay tremendous attention to detail. You must have a passion for content creation and be willing to educate the field on best practices and product use. You thrive in an environment where the goal is to make our products easier to use and easier for customers to implement in their organizations. In addition, you have a can-do attitude and strong written and verbal communication.

• Lead technical and strategic engagements with top global customers, handling ambiguity, escalations, and complex security/AI scenarios.
• Deliver compelling demos, architecture reviews, deployment strategies, and success plans for stakeholders from Csuite to analyst level.
• Act as the customer advocate to ensure use cases, blockers, and requirements land clearly with engineering.
• Drive critical insights into engineering, influencing roadmap and priority decisions.
• Validate new features in-market, gather real customer data, and ensure solutions land with quality.
• Convert adhoc support into scalable programs that raise operational maturity across CxE.
• Build and operationalize agent workflows, process automation, and Copilotintegrated mechanisms that reduce workload for field, customers, and engineering.
• Identify where AI can remove friction from customer deployment, adoption, or product usage.
• Create authoritative content: training sessions, conference material, talk tracks, onepagers, and scenario guides.
• Communicate clearly about initiative risks, accomplishments, learnings and opportunities.
• Become a subject matter expert on new and emerging capabilities from a technical breadth and depth perspective with a focus on security and AI.
• Drive critical feedback, insights, customer requirements to improve the solution, drive value to customers and overall solution adoption and consumption.
• Build and maintain key relationships with customer stakeholders to drive continued confidence and trust with Microsoft.
• Embody our Culture and Values

Required/minimum qualifications

#MSFTSECURITY

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.