With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking for a Cloud Solution Architect – AI Business Solutions for AI Workforce and AI Business Process teams. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI solutions and change management by creating business value and ROI. Candidates will need expertise in one or multiple of the following areas:

• Microsoft AI Workforce – specializing in driving outcomes through the end-to-end Copilot & AI journey across Chat, M365, and Copilot Studio / Agents

• Microsoft AI Business Process - specializing in driving Business Applications outcomes through D365 and Power Platform.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Accelerate AI transformation and Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Microsoft AI solutions, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.

• Customer Insights: Provide feedback and insights from customers back to relevant MS teams to enable continuous improvement.

• Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging Microsoft’s AI Business Solutions within AI Workforce and/or AI Business Process to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.

• Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft’s AI solutions value proposition. Lead architecture design sessions, address customer questions, and provide best practices for activating solutions within the customer environment.

• Identify Opportunities: Identify resolutions to issues blocking the go-live of customer success projects by leveraging deep knowledge of either AI Workforce or AI Business Process technical subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.

• Learn-It-All: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot, D365, Power Platform, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

• Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.

#CES #GCS #AIBSTMM

Required Qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Other Requirements

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Preferred Qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• • OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

• • OR equivalent experience

• 4+ years experience working in a customer-facing role (e.g., internal and/or external)

• 4+ years experience working on technical projects

• Technical certifications in relevant technologies or disciplines (e.g., Azure, Amazon Web Services, Google, security certifications)

• Experience with Copilot, D635, and/or Power Platform