With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

CSA Global Delivery organization within Global Customer Success (GCS) & CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty. This team, consisting of both full-time employees (FTEs) and Partner Cloud Solution Architects (CSAs), is dedicated to enhancing customer experiences as they transition to hybrid and public cloud solutions.

We are looking for a Cloud Solution Architect (CSA) to join the Global Delivery (GD) organization, with strong expertise in Microsoft Teams and Active Directory / Microsoft Entra ID.
In this role, you will deliver scalable, repeatable, and high‑quality technical engagements for enterprise customers worldwide, helping them modernize collaboration, voice, and identity platforms across hybrid and cloud environments.

As part of Global Delivery, you will act as a trusted technical advisor, supporting customers in adopting secure, resilient, and well‑governed Modern Work and Identity architectures while enabling delivery at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Deliver remote and hybrid customer engagements focused on:
○ Microsoft Teams (Chat, Meetings, Calling, Voice, Rooms)
○ Active Directory (on‑premises) and Microsoft Entra ID
• Design and implement modern collaboration and identity architectures, aligned with Microsoft best practices.
• Lead Teams adoption and modernization initiatives, including:
○ Teams workload onboarding and optimization
○ Teams Phone and voice readiness (where applicable)
○ Integration with Microsoft 365 workloads
• Support identity modernization scenarios, including:
○ AD to Entra ID integration
○ Hybrid identity (AAD Connect / Cloud Sync)
○ Authentication and access models
• Provide guidance on:
○ Identity security and governance
○ Conditional Access and identity‑based access control
○ Service reliability and operational readiness
• Drive technical delivery excellence across assessment, design, deployment, and optimization phases.
• Create, reuse, and improve standardized delivery assets, playbooks, and IP to enable scale delivery.
• Collaborate with field CSAs, partners, and factory delivery teams to ensure consistent customer outcomes.
• Act as a Teams & Identity SME within the Global Delivery community, contributing to skilling and knowledge sharing.

Excellent communication skills, both written and verbal, in Italian and English. Being fluent in both languages is mandatory.

Required/minimum qualifications

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.