With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

CSA Global Delivery organization within Global Customer Success (GCS) & CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence and nurture long term loyalty. This team, consisting of both full-time employees (FTEs) and Partner Cloud Solution Architects (CSAs), is dedicated to enhancing customer experiences as they transition to hybrid and public cloud solutions.
We are looking for an experienced Cloud Solution Architect (CSA) to join the Global Delivery (GD) organization, with a strong specialization in Endpoint Management, specifically Microsoft Configuration Manager (SCCM) and Microsoft Intune.

As part of Global Delivery, you will deliver high‑quality, scalable, and repeatable technical engagements for enterprise customers worldwide, helping them modernize and secure their endpoint environments while accelerating adoption of Microsoft Cloud technologies.

You will act as a technical expert and trusted advisor, working across customers, partners, and internal teams to drive successful outcomes at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Lead and deliver remote and hybrid customer engagements focused on:

• SCCM / Configuration Manager
• Microsoft Intune
• Co‑management and cloud‑native endpoint strategies

Design and implement modern endpoint management architectures, aligned with Microsoft best practices.
Drive endpoint modernization journeys, including:

• Migration from SCCM to Intune
• Co‑management enablement
• Windows Autopilot and zero‑touch provisioning

Provide technical leadership during deployment, troubleshooting, optimization, and operational readiness phases.
Develop and reuse standardized delivery assets, playbooks, and IP to enable repeatable delivery at scale.
Collaborate closely with field CSAs, account teams, partners, and factory delivery teams.
Act as a technical SME within the Global Delivery community, contributing to internal enablement and knowledge sharing.

Required/minimum qualifications

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.