Principal Software Engineer
Microsoft
Do you want to build a product that blends the cutting edge of Microsoft AI, the Microsoft 365 & Microsoft Teams ecosystem, and the Power Platform to empower every seller on the planet to achieve more? Are you energized by fast-paced, collaborative teams using diverse technologies to deliver real value quickly? If so, you'll feel right at home on the Microsoft Sales Agent team.
The emergence of AI technologies and digital collaboration is disrupting the ways in which selling is happening. Instead of navigating Customer Relationship Management (CRM) platforms, sellers now expect AI-powered agents, and insights directly integrated into their day-to-day productivity tools to get real time coaching. The Microsoft Sales Agent team brings autonomous agents which are intelligent and powers contextual experiences into the modern-work suite across Microsoft Copilot, Outlook, and Teams. These experiences seamlessly integrate with leading Customer Relationship Management (CRM) systems like Salesforce or Dynamics 365.
We are looking for a Principal Software Engineer to join our team!
As a Principal Software Engineer on this team, you’ll build end-to-end experiences across Web, Windows, iOS, and Android. Our front end is React-based, integrated deeply with Copilot, Outlook, and Teams, sitting atop a scalable Azure microservice architecture. You’ll partner with groups across Microsoft (Copilot, Graph, Outlook, Teams, Dataverse, Power Platform) to deliver a seamless, SaaS offering that truly transforms the seller experience.
If you love building and shipping AI agents and features, building highly scalable systems, and raising the bar on productivity tools, we’d love to talk to you.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
As a Principal Software Engineer, you will:
- Lead cross-functional design across product, UX, and engineering to define end-to-end architecture and ship full-stack, AI-powered experiences.
- Drive end-to-end ownership of critical capabilities, setting engineering standards for quality, reliability, security, performance, telemetry, and operational readiness.
- Own production performance and cost posture for AI workloads, driving model/runtime optimization, capacity planning, and resiliency improvements.
- Define prompt and orchestration strategy, including evaluation, guardrails, and prompt pipelines that improve accuracy, reliability, and safety at scale.
- Guide domain adaptation of LLMs and supporting models for sales/CRM scenarios, partnering with applied science to set direction and ensure responsible deployment.
- Set experimentation strategy (offline/online), interpret results, and translate insights into clear product and engineering decisions for technical and business stakeholders.
- Shape the service architecture and technical roadmap to scale to millions of users, balancing velocity, compliance, privacy, and reliability across the ecosystem.
- Influence across teams to establish shared engineering practices, reusable platforms, and mentorship that materially improves developer productivity.
- Lead operational excellence for owned areas, driving incident response, postmortems, automation, and systemic fixes to reduce toil and improve reliability.
Qualifications
Required Qualifications:
- Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR equivalent experience.
Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred qualification:
- Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
- OR equivalent experience
- Experience working with large language models (LLMs), generative AI, or conversational AI systems.
- Familiarity with distributed computing frameworks and MLOps practices.
- Experience with cloud computing technologies such as Azure.
#BICJOBS
Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.