With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Customer Success & Delivery (CSD) team creates compelling digital experiences by leveraging the full breadth of Microsoft technology and solutions to realize measurable business outcomes across Customer Success, Delivery, and Engineering teams.

As a Senior Technical Program Manager (TPM) focused on Success Programs and Customer Health, you will serve as a technical and data‑driven orchestrator for complex, cross‑functional initiatives. This role is not a traditional delivery PM position. Instead, it is a design‑ and feasibility‑first TPM role responsible for translating business intent into executable, data‑backed programs that can scale.
You will work at the intersection of business strategy, data, and technology—ensuring that success programs are technically feasible, measurable, and aligned to real customer outcomes before execution begins.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Program Design & Feasibility Ownership:
• Own the technical and data feasibility of Success Programs and Customer Health initiatives prior to execution.
• Translate ambiguous business goals into clear technical, data, and reporting requirements.
• Act as a design‑phase gatekeeper, ensuring programs are viable, measurable, and scalable before approval.

Data & Measurement Leadership:
• Partner with BI, data engineering, and analytics teams to define data sources, KPIs, and measurement strategies.
• Ensure success programs have clear baselines, outcome metrics, and adoption measures.
• Identify data limitations early and prevent teams from pursuing non‑feasible reporting or analytics paths.

Cross‑Functional Orchestration:
• Orchestrate delivery across Customer Success, Engineering, Product, BI, and external partners.
• Drive alignment across teams without direct authority, ensuring shared accountability and execution readiness.
• Coordinate discovery, phased releases, deployment planning, and continuous improvement cycles.

Technical Program Leadership:
• Serve as a trusted technical advisor to business and delivery leaders.
• Partner with engineering and platform teams to align program needs with product and platform roadmaps.
• Support agentic and AI‑enabled initiatives by ensuring technical rigor, governance, and measurement.

Continuous Improvement & Change Enablement:
• Drive iterative improvement based on usage, adoption, and outcome signals.
• Contribute to lightweight change management, enablement, and feedback loops to support adoption at scale.
• Identify opportunities to standardize, simplify, and reuse program patterns across CSD.

Required/minimum qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.