At Microsoft, product quality at global scale depends on learning fast, acting decisively, and building systems that engineers trust. Our team owns Microsoft’s feedback intelligence and debuggability platform that transforms raw customer and engineering signals into actionable insights. Every day, our platform processes millions of feedback and telemetry signals from Microsoft products such as Teams, helping teams detect issues early, reduce customer impact, and continuously improve reliability. We are now expanding the team and are looking for engineers who want to work on high‑scale distributed systems, AI‑powered automation, and privacy‑first data platforms, while making a visible impact on products used by hundreds of millions of people worldwide.

Why This Role Is Exciting

• Real‑world impact at massive scale - your work directly influences how Microsoft engineers diagnose, prioritize, and resolve customer‑impacting issues across multiple clouds and products.
• Cutting‑edge AI meets core engineering - we build intelligent systems for automated triage, root‑cause analysis, clustering, trend detection, and signal enrichment — combining classic distributed systems with modern AI techniques.
• Complex, meaningful engineering problems - from serverless microservices and large‑volume telemetry pipelines to compliance‑critical data handling, this role offers technically deep challenges that matter.
• Solid engineering culture - we value ownership, collaboration, and engineering excellence.
• You’ll work closely with partner teams across Microsoft and help shape the future of feedback intelligence and supportability.

What You’ll Work On

• Designing and building high‑scale, resilient backend services.
• Developing AI‑driven workflows for feedback analysis, routing, and automation.
• Improving debuggability, supportability, and engineering efficiency across Microsoft.
• Ensuring privacy, security, and compliance by design in all systems.
• Collaborating with product, AI, and platform teams to deliver end‑to‑end solution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Design, develop and operate features for large-scale distributed software services and solutions.
• Leverage AI to develop solutions contributing to engineering efficiency
• Adhere to modern software engineering practices through design and code reviews.
• Write clean and optimized code, improve test coverage for services, organize and implement integration tests, and resolve problem areas.
• Gain a working understanding of Microsoft as a business and collaborate with others to contribute to cohesive, end-to-end experiences for our users.
• Focus on customer/partner needs through a data driven approach.
• Develop “best-in-class” engineering for our services by ensuring that the services and the components are well-defined and modularized, secure, reliable, diagnosable, actively monitored and reusable.
• Collaborate with distributed teams across Microsoft and work cross-functionally with developer, security, privacy, and compliance teams.
• Perform on-call maintenance of the service.

• Bachelor's Degree in Computer Science or related technical field AND solid technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.
• Solid object-oriented coding skills in C#, or equivalent.Azure Cloud and services experience.
• Familiarity with CI/CD practices.
• Designing, developing, and operating backend services experience.
• Ability to communicate technical details clearly across organizational boundaries.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: