Technical Solutions Manager
Microsoft
Are you ready to shape the future of global commerce and delivery? At Global Vendor Delivery and Solutions, we don’t just support Microsoft’s business, we redefine how it operates. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem.
As part of Microsoft Business Operations (MBO), you’ll be at the heart of a team that supercharges operational excellence through AI+CI, partners to accelerate growth, enables compliant execution across global markets, and delivers differentiated customer experiences.
If you thrive in complexity, lead with curiosity, and aspire to make a global impact—Global Vendor Delivery & Solutions at MBO is your next destination.
Role Summary
The Technical Solutions Manager (TSM) is an individual contributor responsible for designing, delivering, and evolving technical and operational solutions that enable Microsoft’s global vendor delivery ecosystem to operate with speed, quality, and resilience.
This role sits at the intersection of business needs, systems, data, vendors, and emerging AI capabilities. The TSM translates ambiguous requirements into executable solutions, ensures readiness across people, process, tools, and governance, and continuously improves how work is performed—leveraging automation and AI where it meaningfully improves outcomes.
Operating within defined strategy and governance, the TSM is accountable for solution-level outcomes such as operational stability, adoption, scalability, and measurable performance improvement. The role partners cross-functionally and operates without direct people management.
Responsibilities
Solution Design, Delivery & Evolution
Lead end-to-end delivery of complex technical and operational solutions, from problem definition through deployment and stabilization.
Ensure solutions are not only technically feasible but also operationally practical, providing seamless user experience and measurable improvements in process speed and accuracy.
Translate business intent into clear solution designs, execution plans, success metrics, and adoption criteria.
Assess solution effectiveness post-launch and drive iterative improvements over time.
Systems, Process, and AI-Augmented Enablement
Partner with Engineering and Operations to define requirements, map workflows, support testing, and enable deployment of system and process changes.
Identify opportunities to simplify work, automate repeatable activities, or apply AI-enabled capabilities to improve speed, quality, and scale.
Contribute to future-state capability discussions, ensuring solutions are designed to adapt as AI maturity increases.
Data, Signals, and Governance
Apply and evolve data governance and quality standards to ensure operational data is reliable, auditable, and decision ready.
Define and track outcome-oriented metrics that reflect solution health and business impact.
Execute within established governance models, managing dependencies and escalating risks when required.
Change, Adoption, and Vendor Enablement
Ensure organizational and vendor readiness for solution changes, including training, documentation, and operational handoffs.
Partner with suppliers to support adoption of new tools, processes, and AI-augmented ways of working while maintaining compliance and control.
Influence alignment and decisions across stakeholders through clear, evidence-based communication.
Qualifications
Required Qualifications
Bachelor’s degree in computer science, Engineering, Management Information Systems, or a related field, and 8+ years of relevant experience in engineering, operations, or program management; or equivalent practical experience.
Demonstrated experience delivering cross-functional, system-enabled solutions in complex operational environments.
Experience with automation, AI-enabled solutions, or data-driven operations.
Preferred Qualifications
Familiarity with agile delivery, Lean / continuous improvement, or structured change management approaches.
Ability to frame problems and solutions in terms of outcomes, signals, and continuous improvement.
Comfort operating in compliance-heavy, vendor-integrated environments.
Core Competencies
Solution ownership and execution at scale
Cross-functional leadership without authority
Structured problem solving and continuous improvement
Data-driven judgment and insight generation
Change and adoption execution
Applied AI and automation fluency
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.