With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.

We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) specialized in AI Security and Agentic AI to help enterprise customers securely design, deploy, govern, and operate AI and agent‑based workloads on Microsoft platforms. This is a customer‑facing technical role focused on securing AI systems, including Microsoft Agent 365, while driving measurable customer outcomes through architecture excellence, operational rigor, and deep usage of Microsoft Security solutions.

• Act as a trusted technical advisor for customers adopting AI and agent‑based workloads
• Architect secure, scalable designs for Agent 365, Copilot, and AI‑powered workloads
• Guide customers on AI security governance, identity, access control, and observability
• Drive adoption and operational usage of Microsoft Security solutions (Defender, Sentinel, Entra, Purview)
• Remove technical blockers and de‑risk AI deployments
• Lead architecture workshops and design sessions with security and executive stakeholders
• Partner with sales, engineering, and partners to deliver customer success outcomes
• Capture feedback from the field to improve security and AI offerings

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, Business, Cybersecurity, or related field 5+ years’ experience in cloud/infrastructure technologies, cybersecurity, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Deep understanding of Microsoft security technologies with hands on experience in delivering two or more of the following Microsoft security solutions:
  • Microsoft Defender (Defender for Cloud, Defender XDR, Defender for Cloud Apps)
  • Microsoft Sentinel
  • Microsoft Entra (identity, Conditional Access, lifecycle governance)
  • Microsoft Purview (data security, compliance, governance)
• Demonstrated experience securing AI‑powered workloads, including:
  • Identity, access control, and least‑privilege enforcement
  • Data protection and information governance
  • Threat detection, posture management, and incident response for AI systems
• Hands‑on understanding of agentic architectures, including:
  • AI agents, copilots, or autonomous systems
  • Agent identity, lifecycle, and access management concepts
  • Observability, logging, and behavioural monitoring for autonomous systems

Preferred Qualifications

• Experience with Microsoft Copilot Studio, Azure AI Foundry, or custom AI/agent frameworks secured on Azure or Microsoft 365 platforms
• Familiarity with AI security architecture patterns, including:
  • Secure model access and isolation
  • Guardrails, policy enforcement, and content safety
  • AI workload discovery and posture management
• Knowledge of Zero Trust principles applied to AI and agent‑based systems, including identity‑centric security and continuous verification
• Experience integrating security into CI/CD or platform engineering workflows for AI or automation solutions
• Microsoft certifications such as:
  • SC‑100: Cybersecurity Architect
  • SC-200: Security Operations Analyst Associate
  • SC-300: Identity and Access Administrator Associate
  • AI-900: Microsoft Azure AI Fundamentals
  • AZ-500: Azure Security Engineer Associate

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.