Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Customer Experience Architecture team is dedicated to driving the strategic vision and operational excellence across CE&S. We aim to enhance our company's edge by leveraging market insights, fostering innovation, and ensuring seamless execution of strategic initiatives.

As the Principal Technical Program Manager - Architecture Program Strategy & Execution in the Customer Experience Architecture team, you will drive critical quality excellence rhythms as part of our commitment to the customer experience. This opportunity will allow you to demonstrate cross team collaboration skills, understanding of the product lifecycle and deep technical acumen, and ability to deliver against key initiatives. You will gain a unique perspective of what we do and how it impacts customer outcomes. You will work closely with leaders across the organization as you play a critical role.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Enterprise Program Ownership

• Serve as the overall lead for a Technical Program Management Office (TPMO), driving highly complex, cross‑company initiatives with broad organizational impact.
• Own end‑to‑end accountability for program strategy, execution, integration, and outcomes across multiple divisions.

Strategic Stakeholder Partnership

• Establish and maintain strong relationships with senior leaders and executive stakeholders to drive strategic alignment, orchestration, and integration across operational pillars.
• Influence decision‑making through clear communication, structured planning, and alignment to business and technical priorities.

Technical Leadership & Roadmap Execution

• Provide technical leadership and strategic oversight in the development of initiative plans and execution against multi‑phase roadmaps.
• Ensure roadmap delivery aligns with architectural strategy, platform capabilities, and long‑term business objectives.

Governance, Risk, & Compliance

• Lead and oversee initiative governance frameworks and execution processes to ensure performance requirements and standards are met throughout the development lifecycle.
• Drive compliance with quality, privacy, security, safety, accessibility, and regulatory requirements across programs.

Cross‑Functional Solution Delivery

• Partner with Software and Hardware Engineering teams to design and deliver complex technical solutions across multiple feature areas.
• Identify risks, dependencies, and trade‑offs, and provide data‑driven recommendations to stakeholders to enable informed decision‑making.

Program Integration & Execution Management

• Define success criteria and drive execution for highly complex, cross‑functional initiatives spanning multiple feature areas.
• Coordinate across engineering, business, and operational teams to ensure alignment, integration, and consistent delivery.

Multi‑Division Planning & Execution

• Deliver against program roadmaps across multiple feature groups and divisions, tracking schedules, milestones, and dependencies.
• Drive development of staging and implementation plans while leading ongoing governance rhythms to support execution excellence.

Qualifications

Required:

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.

Preferred:

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, OR product development OR equivalent experience.
• 8+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.