Director, AI Transformation Change & Adoption
Microsoft
Software Engineering, Data Science
United States
USD 130,900-277,200 / year
The Microsoft Customer and Partner Solutions (MCAPS) AI Transformation Office (AITO) is driving a fundamental shift in how Microsoft’s commercial business operates—enabling sellers to accelerate their own AI transformation with credibility and trust built from our experience as customer zero. This transformation requires bold, human-centered, AI-first change motions that accelerate adoption, reshape culture, and scale new ways of working across the organization.
We are seeking a Director, AI Transformation Change & Adoption to play a leadership role in defining and driving our change and adoption strategy for AI Transformation at scale. This leader will build, develop, and manage a high-performing team of change professionals, setting the strategic direction for driving culture, mindset, and behavior change across MCAPS.
Each day is different in the AI Transformation organization. This role requires someone who is self-motivated, adaptable, and proactive, with comfort navigating ambiguity in a fast-paced, heavily matrixed environment. Clear and effective communication skills and a focus on delivering high-quality results are essential. Team members are expected to operate with a growth mindset grounded in integrity, inclusivity, and trust. In this role, the Director will partner with executive and cross-functional leaders, and field teams to architect and execute change strategies that move thousands of people from awareness to sustained adoption—turning AI potential into measurable business impact.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
People Leadership & Team Development
Build, lead, and develop a high‑performing team of change adoption professionals; establish clear vision, priorities, and goals aligned to the AI Transformation strategy
Drive execution rigor and accountability to deliver measurable outcomes; coach and mentor direct reports through performance management, talent reviews, and career planning
Develop future change leaders by modeling growth mindset behaviors and fostering a psychologically safe, inclusive, and collaborative team culture
Strengthen organizational health, employee engagement, and team effectiveness through regular feedback loops and actionable improvement plans
Change Strategy & Execution at Scale
Shape and execute an enterprise‑wide change and adoption strategy for AI Transformation, aligned to MCAPS business priorities and executive sponsorship
Design scalable change approaches that drive sustained shifts in culture, mindset, and behaviors—moving beyond tool adoption to new ways of working
Customer Zero & Internal Activation
Champion Microsoft’s Customer Zero approach by leveraging firsthand experience with AI solutions to inform credible, practical adoption strategies
Partner across product, engineering, and enablement teams to design role‑relevant, persona‑based activation experiences that increase AI usage, confidence, and business impact
Stakeholder Engagement & Executive Influence
Serve as a trusted advisor to senior leaders on change strategy, organizational readiness, and adoption progress for AI Transformation initiatives
Navigate complex, matrixed environments to align stakeholders, resolve competing priorities, and build coalitions that accelerate transformation
Insight Generation, Measurement & Continuous Improvement
Define and operationalize a change adoption measurement framework, linking activities to business outcomes; synthesize insights to inform strategy, executive decision‑making, and continuous improvement
Capture and codify lessons learned, best-practices, and emerging patterns to refine change approaches and scale effective adoption models
Other
Qualifications
Required Qualifications
Bachelor's Degree in Business, Organizational Development, Operations, Communications, or related field AND 8+ years of experience in change and adoption, organizational transformation, program management, business operations, process management, process improvement
OR equivalent experience
6+ years management (e.g., people, project, process, vendor, change) experience
Preferred Qualifications
Master’s Degree in Organizational Development, Business Administration, Industrial-Organizational Psychology, or related field
10+ years of experience in change management, organizational transformation, program management, or business operations
People management experience, including building, leading, and developing high‑performing teams
Demonstrated experience driving AI and digital transformation within a technology and/or consulting environment, including leading change and adoption for AI, Copilot, or emerging technology initiatives at scale
Proven ability to develop and execute change strategies tied to measurable business outcomes (e.g., revenue growth, productivity gains, customer satisfaction)
Influential executive presence with the ability to advise and partner with leadership teams on organizational change
Clear, compelling verbal and written communication skills, with the ability to tailor messaging and storytelling for diverse audiences from frontline employees to executive leadership
Extensive experience with cross‑group collaboration and negotiation, building partnerships, defining benchmarks, executing initiatives, and influencing change across a global organization while navigating resistance and ambiguity
Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.