Implementation Manager - CTJ- Poly
Microsoft
Reston, VA, USA
USD 96,500-188,400 / year
The Federal Implementation, Process and AI Team is part of Microsoft Business Operations (MBO) and the Operations Service Centre (OSC).
We are hiring for an Implementation Manager (IM) in this team.
The team supports a comprehensive portfolio of launches, ensuring successful in-market deployment of new products, programs, services, business models etc. for our US Federal Government customers. This team also supports execution of key billing processes for our government customers conducted in a secure Sensitive Compartmented Information Facility (SCIF) environment.
This position will be responsible for executing key billing processes for our government customers, while also managing the operational implementation of launches and continuous improvement initiatives. Implementation Managers position will work across multiple stakeholders from Operations, Finance, Trade, Compliance, etc. to provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, End-to-End co-ordination etc), and ultimately make go / no-go decisions on launches. This is a critical role with elements of business process execution as well as implementing operational change. The role influences design and is responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect.
Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Regional Operations Centers. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.
The ideal candidate should be comfortable working within a matrixed, AI-driven organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.
Responsibilities
Execution of billing processes in a secure environment or Sensitive Compartmented Information Facility (SCIF).
Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect while managing stakeholder expectations.
Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design.
Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations.
Ensure all regional/global stakeholders understand the impact the launch will have for their organizations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage.
Build engagement with corporate launch teams and regional implementation managers located in other Regions. Ensuring consistency in launch execution and adherence to launch framework.
Provide regional/global approval for transition through launch tollgates and recommend launch “Go/No Go” decision.
Conduct structured launch post-mortems ensuring learnings are incorporated into future launches.
Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.
- Skilled in the identification, documentation and communication of key business and customer needs to create future, high quality experiences solving key business scenarios, including success measurement and execution management
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
- Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
Additional or Preferred Qualifications:
Ideal Candidate Attributes:
- Operations acumen with understanding of how operations ecosystems work
- Demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making.
- Analytical and business judgement in complex scenario
- Demonstrated change and project management skills
- Team player with ability to work across cultures effectively, valuing diversity within a virtual team
- Attention to detail combined with an ability to see the big picture (be both broad and deep)
- Written and verbal communication skills (open, confident communicator effective in leadership of engagement)
- Be a Change Leader, understanding of change management, the importance of it, approaches, key tasks and timelines.
- Direct experience driving process improvements in highly complex and rapidly changing environment.
Preferred Qualifications:
- Working knowledge of US Federal Government business practices
- Demonstrated experience in process improvement, specifically identifying and implementing process automation opportunities.
- Challenge Status-quo (Growth-Mindset).
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.