We are passionate about our business and our culture, and are seeking individuals with that same drive.

About Moelis & Company

Moelis & Company is a leading global independent investment bank that provides innovative strategic advice and solutions to a diverse client base, including corporations, governments and financial sponsors. The Firm assists its clients in achieving their strategic goals by offering comprehensive integrated financial advisory services across all major industry sectors. Moelis & Company’s experienced professionals advise clients on their most critical decisions, including mergers and acquisitions, recapitalizations and restructurings, capital markets transactions, and other corporate finance matters. The Firm serves its clients from 21 geographic locations in North and South America, Europe, the Middle East, Asia and Australia

Overview of the IT Services Team

The Global IT Services team at Moelis & Company provides high-quality technology support and solutions to ensure seamless business operations across the Firm. The team supports a wide range of proprietary and commercial applications, maintaining the reliability, performance, and security of critical systems that enable the Firm’s global advisory platform.

The IT Services team collaborates closely with colleagues across all regions to deliver responsive, client-focused support to end users in a fast-paced, professional environment. Our engineers play an integral role in ensuring operational excellence, user satisfaction, and adherence to the Firm’s technology and security standards.

At Moelis, our collaborative and entrepreneurial culture empowers our professionals to take ownership of meaningful work, contribute to team success, and continuously develop their technical and professional skills. We value accountability, service excellence, and a proactive mindset.

Position Description:

We are seeking a Service Desk Engineer to join our Hong Kong IT Services team. The successful candidate will provide first-line and deskside technical support to employees, assisting with hardware, software, and application issues. This role requires strong technical knowledge, attention to detail, and the ability to manage multiple priorities in a high-demand environment. The ideal candidate is customer-focused, adaptable, and committed to maintaining the Firm’s high standards of service delivery.

Responsibilities:

• Provide prompt and professional resolution of technical assistance requests across standard, commercial, and proprietary applications via phone, ticketing system, email, and in-person interactions.

• Deliver consistent, high-quality customer service and ensure accurate documentation of incidents and resolutions in accordance with departmental standards.

• Support and troubleshoot issues related to Microsoft Office 2016, Office 365, Windows 10/11, iOS, Android, Bloomberg, FactSet, Capital IQ, and other financial applications.

• Configure, deploy, and maintain Lenovo laptops, desktops, and peripherals; manage printer setup and troubleshooting.

• Support unified communication and collaboration tools, including Microsoft Teams, Zoom, WebEx, MobileIron, Salesforce, and Avaya.

• Manage Active Directory user accounts, distribution lists, and security groups; administer Exchange mailboxes and related configurations.

• Utilise systems management tools such as SCCM and Adaxes for software deployment and account provisioning.

• Follow established escalation procedures and collaborate effectively with regional and global IT teams.

• Maintain a professional, courteous demeanour when interacting with users, colleagues, and visitors, ensuring a positive support experience.

• Adapt to changing business priorities and provide mentorship and guidance to junior IT staff as required.

Qualifications and Experience

• Proven experience in a corporate IT Service Desk or technical support environment, ideally within financial services or a professional services firm.

• Working knowledge of:

• ServiceNow, Ivanti, or equivalent ticketing systems

• BeyondTrust Password Safe and DFS

• Exchange Management Console and Active Directory (ADUC)

• SCCM, Citrix, VPN, and Wi-Fi management

• Information security fundamentals and best practices

• Strong technical aptitude with the ability to troubleshoot complex issues across multiple platforms.

• Excellent communication in English.

• Ability to manage multiple requests while maintaining attention to detail and service quality.

• Must be able to lift up to 30 lbs for equipment setup and maintenance.

• Relevant technical certifications (e.g., CompTIA, Microsoft) are advantageous.

We are an equal opportunity employer and are committed to promoting diversity, preventing discrimination and providing a supportive and inclusive working environment. We seek to ensure that we recruit from a diverse talent pool and that all applicants are treated fairly at each stage of the recruitment process. Applicants are considered for employment opportunities without regard to any characteristic or status protected under any applicable law in the location of the role.