We're seeking someone to join our team as a Director, Team Supervisor in Operations to manage a team of onshore and offshore associates who provide account updates to high profile financial advisors and their support staff through the Case Management workflow system. The director promptly addresses escalations and provides summarized reports to senior management on a regular basis, and partners with business and tech teams to ensure continued efficiency in process delivery.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within the Product Support & Services, which is responsible for providing transaction support and managing post execution processes.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley Columbus, we support the Firm’s global Wealth Management, Private Banking, Operations and Technology divisions. Morgan Stanley has been rooted in the Columbus community since 2003. We offer best-in-class centers of excellence to support our clients with various call centers achieving J.D. Power certification since 2018. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There’s ample opportunity for innovation, deep learning and career progression for those who show passion and grit in their work. And we proudly give back to local nonprofit organizations in the Columbus community by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...


What you'll do in the role:

· Serve as the primary supervisor within specific line or project area with accountability to associated risks

· Manage direct reports, leading 1:1s and career development, attracting and retaining high quality talent in line with our leadership commitments

· Review resources to ensure adequate coverage to deliver BAU commitments, highlighting current and future needs to manager

· Manage in-person & virtual operations team to support all operational, client servicing, and financial reporting functions relating to supporting alternative investments

· Manage production of regular reports such as AI Metrics Daily Report, OEC metrics, etc.

· Resolve escalation requests from field originally submitted via case manager, email, or phone

What you'll bring to the role:

· Ability to lead by example, work with drive and determination, adapt management style to suit individuals and ensure team is well supported with a sense of purpose

· Prepared to challenge the status quo, raise concerns and/or needs of their team members

· Ability to pitch communication appropriately according to the audience and demonstrate active listening skills

· Culture carrier across Operations, embracing the Firm's core values and acting as a role model

· At least 4 years’ relevant experience would generally be expected to find the skills required for this role

· Prior managerial experience

· Prior exposure to Alternative Investments preferred

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity

We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet