Manager/Senior Manager_Application Support_Technology_Bengaluru
Morgan Stanley
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See open jobs at Morgan Stanley.See open jobs similar to "Manager/Senior Manager_Application Support_Technology_Bengaluru" Out for Undergrad.IT, Customer Service
Bengaluru, Karnataka, India
Posted on Aug 29, 2024
| Company Profile | |||||||||||||
| Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com. | |||||||||||||
| Wealth Management Technology | |||||||||||||
| Wealth Management Technology is responsible for the design, development, delivery, and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management Business. Practice areas include: Analytics, Intelligence, & Data Technology (AIDT), Client Platforms, Core Technology Services (CTS), Financial Advisor Platforms, Global Banking Technology (GBT), Investment Solutions Technology (IST), Institutional Wealth and Corporate Solutions Technology (IWCST), Technology Delivery Management (TDM), User Experience (UX), and the CAO team. | |||||||||||||
| Job Profile | |||||||||||||
| •Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end user to continue functioning. •Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage. Responsible for the stability of the Production environment. •Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production. •As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production. •Responsible for servicing all requests for data or other activities that require access to Production systems •Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard •Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems. •As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience. | |||||||||||||
| Primary Skills | |||||||||||||
| •Minimum 7 years of extensive experience in Data analysis using SQL, MSSQL and Teradata technologies. •SQL/Databases (MSSQL/SYBASE/DB2): Understanding of tables, views, indexes, and stored procedures, and the ability to understand them by reading their definitions. Familiarity with SQL constructs. Understanding of transactions, query plan analysis and database troubleshooting. •Unix / Linux: Experience of supporting Unix based applications including experience troubleshooting in a Unix environment. •Shell Scripting: Ability to write a shell script from scratch and ability to understand existing scripts by looking at them. •Autosys: Ability to create and debug Autosys jobs and dependencies. Ability to analyze a complex job stream and correct any inconsistencies, errors or omissions and point out potential problems. •Experience with languages such as: Java, Cobol, PowerShell, PHP, Python, Perl, and Ruby •5+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail. •Have administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python, Java or C#) •Experience/knowledge with distributive web hosting services, databases and MQ processing. i.e. Tomcat, WebSphere, Microsoft IIS, Db2, MSSQL •Experience in developing and/or supporting Distributed, Mainframe batch and ETL technologies. •Experience working in Job Schedulers like TWS, comet and Autosys would be added advantage. •Good working knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure or similar technology is preferred •Willingness to embrace Agile and DevOps/SRE concepts. •Windows: Basic understanding of the Windows environment •Experience with incident on call and ability to respond to emergencies on a 24/7 basis •Proven ability to understand and troubleshoot complex problems under pressure •Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability •Solid analytical skills, problem determination, and resolution recovery processes •Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors •Should be a fast learner of technologies in a quick paced environment. •Have strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management, or resolution •Are driven to learn about new technologies, techniques and what it takes to be an integral member of this team •Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability •Experience creating technical architecture documentation •Excellent communication and writing skills specific to technical discussions across the management layers •BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering, EE, Math, Physics). | |||||||||||||
| Good To have Skills | |||||||||||||
| •5-10 years of experience in supporting or developing transaction based systems •Experienced, technically hands-on professional that understands both code and infrastructure •Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations. •Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident. •Good to have keen focus on metrics and trend analysis in addition to problem solving skills and data analysis •It would be preferred if candidate has the ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to APG and BU partners •Should be comfortable with on-call rotation including weekend work •Strong ownership mentality with a focus on customer satisfaction •Self-starter and ability to multi task with can do attitude •Good to have proficient knowledge of ITIL Availability Management, Service Continuity Management and Change •Ability to think creatively, proactively, and independently (meeting facilitation, reporting, managing sensitive data and reporting to senior management) •Strong knowledge of infrastructure architecture and ability to establish/ maintain effective work relationships with co-workers, clients, members, providers and customers | |||||||||||||
| Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. | |||||||||||||
This job is no longer accepting applications
See open jobs at Morgan Stanley.See open jobs similar to "Manager/Senior Manager_Application Support_Technology_Bengaluru" Out for Undergrad.