Seeking a highly skilled and motivated Conversational and Generative AI Content Associate to join our Firmwide AI team. The Conversational Analyst will play a crucial role in supporting content strategy, user engagement, reporting, and continuous improvement initiatives.

This role requires a blend of business acumen, technical expertise, and strong analytical capabilities. The ideal candidate will play a crucial role in understanding client needs, and driving the development of new implementations, enhancements to conversational and generative AI solutions to meet our growing business objectives.

You will:

- Drive insights for generative AI content strategy by conducting in-depth analysis on chatbot performance and user questions.
- Conduct thorough analysis of chatbot performance identifying opportunities to support reporting and monitoring requirements, drive product enhancements, and better align chatbot responses with user expectations.
- Identify areas for improvements in authoring practices and provide actionable insights to optimize chatbot answer quality and relevance.
- Act as a liaison between subject matter experts (SMEs) and the technical development team to ensure chatbot behavior aligns with domain specific knowledge and business objectives.
- Manage user feedback program and work closely with the reporting team on requirements.
- Drive user feedback program by tracking key metrics, collecting, and analyzing user feedback.
- Maintain and monitor the feedback mailbox, ensuring all inquiries are appropriately addressed and categorized for reporting.
- Create detailed reports to inform stakeholders of chatbot performance and feedback trends offering insights into how these impact overall product effectiveness.

You have:

- Minimum of 2 years' of relevant experience
- Bachelor’s degree in finance or related field.
- Proficient in data-driven analysis.
- Demonstrated ability to present findings and recommendations to stakeholders.
- Some experience or strong interest in learning about generative AI.
- Detail-oriented individual with strong analytical, critical thinking, and problem-solving skills.
- Ability to work in close collaboration with a diverse global team.
- Team player with excellent presentation, communication, and interpersonal skills.

You might also have:

- Experience in finance or wealth management.
- Conversational and/ or Generative AI experience.
- Good understanding of user experience and conversation design concepts.

About us:

Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services.

At Morgan Stanley Budapest, we are shaping the future of our global business and contributing to our local community. Our team works across numerous areas, including Technology, Mathematical Modelling, Finance, Risk Management, Operations and Data & Analytics from our new state-of-the-art offices near the Danube and our City Gate office in the heart of the city center.

Learn about our culture and the opportunities for professional growth at Morgan Stanley Budapest:

Build a career with impact. Visit morganstanley.hu or LinkedIn for more information.

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.