Morgan Stanley Services Group Inc. seeks a Vice President, Application Support in Alpharetta, Georgia

Detect, troubleshoot, and resolve technical issues affecting software production applications. Coordinate with software development and external teams to escalate software issues. Maintain clear, concise, and timely communications with affected parties during the investigation and resolution of individual and system-wide software outages. Ensure the stability of the technology production environment. Develop and continually revise suitable policies and procedures to ensure appropriate software application development standards are available to guide development of software systems deployed to production. Adhere to the Change Implementation Management guidelines and policies for all software systems deployed to production. Address service technology requests for data or other activities that require access to software production systems. Work with development teams during software application development to ensure that new systems and projects meet the production standard.

Salary: Expected base pay rates for the role will be between $178,250 and $178,250 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Requirements:

Requires a Bachelor’s in Computer Engineering, Information Technology, or a related degree and five (5) years of experience in the position offered or five (5) years as a Project Manager, Technology Lead, Consultant, IT Operations, Analyst Programmer or a related role. Requires five (5) years of experience with: creating monitoring dashboard and application alerts including Azure dashboards and workbooks; triaging, troubleshooting and finding rootcause for software application incidents; synthetic monitoring tools including Apica or Dynatrace; MS SQL server or Oracle; ITSM tools including Service Now, Remedy or JIRA; and supporting mission critical software applications in the finance and banking domain. Requires three (3) years of experience with: Supporting public Cloud based applications including Azure; implementing SRE principles including SLO, SLI, and Error Budget; programming language including C#, Java or Python; scripting knowledge in Unix or Perl; improving resiliency and reliability of software systems; and software application performance management tooling. Requires two (2) years of experience with: Observability tools including Azure app insight, log analytics and application dynamics; scripting in mobile tooling including Perfecto; and 24X7 operational follow the sun support model. Requires any amount of experience with: ITIL processes.

Qualified Applicants: To apply, visit us at https://morganstanley.eightfold.ai/careers?source=mscom and enter JR000436 in the search field. No calls please. EOE

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).