Company Overview: Morgan Stanley is a global financial services firm renowned for its exceptional reputation and unique balance between institutional and retail capabilities. As a market leader, the talent and passion of our people are vital to our success. We share a common set of values rooted in integrity, excellence, and a strong team ethic. Our Reliability and Production Engineering teams support a wide array of financial applications within the Finance Technology department, providing essential services to business units across a vast infrastructure stack. The Finance IT team is responsible for sub-ledger and general ledger applications.

Role Overview: This internal client-facing role is based in Tokyo and involves infrastructure and batch support, with significant opportunities for automation and transparency engineering. The position requires starting work at 8 AM JST to take handover from Montreal and includes one Saturday shift every 6 to 8 weeks. The role involves working within the Financials operations team to understand the broader picture and provide excellent support to business users on critical business issues. The goal is to resolve client issues within defined SLAs and meet their expectations, leveraging available tools to manage system and critical incidents effectively, focusing on strategic solutions.

Primary Responsibilities:

• Manage production services, including end-user support, systems monitoring, incident management, problem management, plant management, and event management.

• Develop extensive business and application knowledge to support client-facing applications.

• Diagnose and resolve application issues to ensure optimal performance and usability.

• Identify and implement automation to reduce toil, improve efficiency, and eliminate customer impact.

• Provide root cause analysis with recommendations for improvements.

• Configure application monitors using industry-standard tools and develop customized monitoring solutions.

• Interface with clients and other technology teams to provide governance and control around the production environment.

• Manage and drive outage calls and significant incidents; coordinate communications with financial controllers and IT groups.

• Act as a primary escalation/communication point between application development teams and business units.
  

Required Skills:

• At least 7 years of experience with strong coding and scripting skills in Python, Perl, or Shell, with proficiency in any two of these languages.

• Deep understanding of database concepts, SQL queries, and database performance.

• Strong debugging and problem-solving skills.

• Good understanding of infrastructure (Windows/Unix), networking concepts, and protocols.

• Exposure to highly distributed, high availability, fault-tolerant systems.
  

Nice to Have:

• Experience with GIT, Jenkins, Ansible, Grafana, or Confluence.

• Familiarity with Splunk, observability tools, and Agile methodologies (Scrum, Kanban).

• Familiarity with Java and web/client-server applications.

• Understanding of the principles of System/Site Reliability Engineering (SRE).

• Familiarity with enterprise tools such as OTEL and Grafana.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.