Customer Success Engineer
NetApp
This job is no longer accepting applications
See open jobs at NetApp.See open jobs similar to "Customer Success Engineer" Out for Undergrad.Job Summary
As customers today increasingly invest and engage in more flexible consumption models, Customer Success plays an increasingly critical role in helping customers shorten the time to value in achieving business outcomes. The Cloud Consumption Customer Success organization plays a critical role with NetApp’s large, strategic cloud customers, leading them through the launch, migrate, optimize, and scale phases of their critical cloud storage and data services adoption journey (across our hyper-scaler led first party and NetApp labeled marketplace products).
As a Customer Success Engineer (CSE), you are the trusted technical advisor in our account team and a strategic partner to our customers. You are responsible for execution against our customer’s commitment with NetApp (and our Hyper-scaler Partner, Amazon Web Services (AWS) including orchestration of cross-functional programs in delivering customer value and business outcomes. This opportunity will allow you to accelerate your career growth, grow and leverage your technical expertise in cloud storage solutions, and deepen your cloud infrastructure and industry expertise.
As a CSE, you will be engaged in developing foundational relationship with key customer personas (IT directors, Line-of-business (LOB) leaders, Storage, and networking experts) and technical professionals to enable high quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyper-scaler ecosystem partners. You will be proactively defining customer success plans, success milestones and proactively orchestrating the same. You will help align consumption strategies to the customer’s business and implementation priorities.
As a CSE, you will utilize your customer engagement, evangelization, cloud adoption technical expertise and expectation management skills to provide the highest personalized and proactive enterprise-class customer success experience.
Education and Experience
- 5-7+ years of enterprise cloud software experience is required.
- At least 8+ years of experience in customer-facing roles like CSM/CSE/CSA or solutions consultant or professional services delivery manager or Network administrator.
- Bachelor of Science Degree in Computer Science, Information technology or a related field is desired.
- In-depth knowledge of Public/Hybrid Cloud Infrastructure and AWS.
- AWS Cloud Practitioner, AWS Cloud Solution Architect and Storage Badge Certifications are highly desired – including FSx for Netapp ONTAP
- A strong understanding of the storage industry, private and public cloud environments, virtualization, and cloud management stacks is important.
- Prior experience in storage administration, including Clustered Data ONTAP and Cloud Volumes ONTAP (CVO) is required.
- Knowledge of data center operations and cloud security is desired.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Experience demonstrating a significant level of expertise in technical specifications required to sell NetApp Cloud products and services is desired.
- Excellence in project management and analytical thinking is required.
- Excellent communication and executive presence are required.
Compensation:
The target salary range for this position is 202,385 - 261,910 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings’ (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU’s). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
This job is no longer accepting applications
See open jobs at NetApp.See open jobs similar to "Customer Success Engineer" Out for Undergrad.