Renewal Partner Account Manager
NetApp
About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Job Summary
The Renewal Sales Partner Account Manager is responsible for managing and growing relationships with our strategic partners, focusing on renewals.
You will oversee partnership performance, drive communication, manage escalations, and strategize to improve renewal retention rates across the EMEA business.
You will be responsible for driving quarterly execution of NetApp support services renewal sales pipeline via the assigned distributor and/or partner. Additionally, you would lead the successful delivery of Commercial segment renewal business through the distributor/partner model.
Job Activities
•Responsible for cultivating and maintaining trusted relationships with strategic partners on support services renewal sales and public cloud software subscriptions.
•Act as ambassador for renewals sales business for internal and external stakeholders across partner ecosystem.
•Driving revenue growth with distributors and partners on geographical targets around in-quarter renewal rates, discount level improvements, and retention rates.
•Develop strategies to continually improve renewal and customer retention rates.
•Driving strong cadence of forecast and business reviews with key stakeholders.
•Identify training and enablement needs, collaborate with internal enablement teams to develop and implement content.
•Act as intermediary, when necessary, between partners and renewal sales specialists.
•Analyse data to understand patterns of customer churn, and develop strategies to improve retention.
Business Objectives:
•Establish and maintain a successful cadence to drive pipeline growth and accountability with key distributors and partners.
•Enabling partners across the renewal sales engagement model including offerings, tools, and policies.
•Continuous improvement of in-quarter and overall renewal rates.
Job Experience
•5+ years of experience in services sales, renewal sales, or technology sales.
•3+ years leading, managing or working with the partner/reseller community.
•Demonstrated expertise with sales tools such as Salesforce, and core renewal KPIs including renewal rates, retention rates, churn rates.
•Strong interpersonal skills, including verbal and non-verbal communication skills, active listening skills
•Demonstrated evidence of being a strategic thinker, with a natural curiosity for solving problems.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.