Technical Program Mgr
NetApp
Job Summary
In the role of a Technical Program Manager, you will strategize, motivate, guide, and oversee quality within the Customer Support Organization. This position offers the chance to shape technical solutions and make impactful decisions. You must possess the ability to inspire and assist others in addressing business challenges while delivering effective solutions. The role necessitates a distinct combination of business insight and technical expertise to effectively engage and propel projects forward.
Job Requirements
• Familiarity with NetApp or similar storage solutions is advantageous.
• Exceptional communication capabilities to engage with various technical teams.
• Proven ability to collaborate effectively within a team setting to accomplish challenging goals and adhere to established feature and metric requirements.
• Background in enhancing product quality through improvement initiatives.
• Proficient in data analysis and adept at solving problems related to case evaluations.
• Steer technical teams in anticipatory risk management regarding quality, encompassing remediation strategies and effective communication with customers.
• Organize and oversee quality reviews and discussions with customers, collaborating with cross-functional teams such as Support technical leadership, Engineering, and field teams.
• Keep management apprised of significant issues and changes that could affect anticipated business outcomes.
• Ensure that projects adhere to company protocols while also proposing enhancements where necessary.
Education
Generally necessitates a minimum of 8 years of relevant experience alongside a Bachelor's degree; alternatively, 4 years of experience may suffice.
- A minimum of 8 years of experience as a technical program manager, quality engineer, and/or in product support is required.
- Proven competency in successfully managing multiple projects of moderate complexity is essential.
- Possession of a PMP certification or an equivalent credential is highly advantageous.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.