Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

• Working as part of a regional level 1 production support team, troubleshoot and resolve issues with the firm’s various infrastructure platforms globally operating under *follow the sun* model
• Position focuses on server (Unix/Linux, Windows administration) and network operations (Cisco/Bluecoat/Juniper device administration), but cross-training in other disciplines such as Middleware, Database, Market Data is encouraged and expected.
• Proactive monitoring of firm’s IT infrastructure globally, identify and address issues prior to production impact & provide efficient escalation mechanism to impacting issues as per ITIL framework.
• Perform SOD/EOD health checks of infrastructure services globally to assess production readiness of IT Infrastructure prior to business open
• Investigate and resolve issues affecting the firm’s infrastructure within agreed OLA/SLAs (Operational/Service Level Agreement).
• Perform “Incident Management” activities such as raising major incidents, incidents followup, incident call management, incident resolution assistance etc.
• As part of incident management role - Coordinate with other ITIL process teams such as Problem management, change management etc
• Assist application support and development teams in diagnosing application issues.
• Collect diagnostic materials and other supporting evidence to identify the root cause of problems.
• Work as a part of Incident management team to ensure effective management communication
• Follow Incident management practices by following laid guidelines adopted from ITIL standards
• Act as Incident Managers during IT infrastructure related incidents which involves Incident identification, Issue resolution and impact assessment.
• Reach out to system owners and stakeholders in an event of a problem and send out incident notification/communications to appropriate audience.
• Send out Technical Alerts for high severity incidents and change communications for major IT changes in the system
• Providing Bridge Support to various ITBU’s as a part of 1st Line Incident Management team.
• Involve in several Continuous service improvements initiatives apart from normal alert monitoring such as Alert reduction, Automation etc

Qualification, Experience & Skills:

• Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics (such as stack traces).
• Must be able to consistently apply documented processes and procedures.
• 6+ years of hands on experience with Linux/Unix/Windows administration.
• 2+ years of hands on experience troubleshooting/understanding of Network administration (LAN, WAN, Telecom/Voice). It mainly involves administration of Cisco/Bluecoat/Juniper devices.
• Must have prior experience in an operations/support organization, prior experience in a production support organization in finance/investment banking sector is a definite plus.
• Knowledge or conceptual understanding of other infrastructure technologies – Database, Core Services, Market Data, Middleware, Storage, etc.
• Hands-on Incident Management lifecycle, management communication and reporting
• Effectively able to manage multiple IT bridges at one point of time.
• Basic understanding of upcoming Cloud architecture.
• Good knowledge of monitoring and automation tools and basic scripting(Python and Shell) know-how
• Ability to clearly and effectively communicate with users.
• Able to effectively balance time between day-to-day support work and project-related tasks.
• Ability to prioritize and effectively triage issues.
• Candidate should be self motivated, flexible and adaptable to change, readiness to work in shifts, Customer Service focused with excellent communication skills, a team player

Essential Skills:

• Unix/Linux, Solaris, Windows Administration (3-4 years)
• Strong Network administration (LAN, WAN, Telecom/Voice) troubleshooting (2-3 years)
• ITIL v3 foundation certified
• Prior experience in Event Management, IT Service Management tools like BMC Remedy, HPOV, ServiceNow etc
• Good Knowledge about data review tools such as SPLUNK, automation tools such as BMC Atrium Orchestrator, JIRA, Confluence.
• Must have exposure to Cloud architecture (1-2 years).
• Working knowledge on Scripting in Python and Shell (1-2 years)
• Experience in supporting IT systems in a multi-platform, multi-site, mission critical environment

Equal Opportunity Employer:

Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.