職務内容
Job Description | Job Overview：
＜Company Overview＞
Nomura is a global financial services group with an integrated global network spanning over 30 countries. Japan IT (Information Technology) is a diverse environment with employees of over 25 nationalities, who work on technical support, application development and implementation of system changes for Japan Retail Wealth Management Business and Global Wholesale (Global Markets and Investment Banking). Nomura provides competitive employee benefits, training and upskilling opportunities, and is committed to promoting diversity, equity and inclusion, employee health and well-being.
＜Job Overview＞
This role is within the Wholesale Production Services team, supporting Fixed Income Cross Asset systems, the Global Risk Data Warehouse, and Risk suite of applications across Market Risk and Credit Risk for GM, Collateral Management, and Risk Management business. The team works closely with business and IT stakeholders to provide high-quality application support for FI Cross Asset and Risk Management platforms.
The GRASP Production Services team is a global, around-the-clock function focused on ensuring business continuity and service excellence. We are seeking collaborative professionals with strong technical skills, a willingness to learn, and a commitment to delivering reliable support. We value diversity and inclusion and are committed to building a team that reflects these principles. | | | | Responsibilities： | - Provide 1st and 2nd line production support for Fixed Income Cross Asset, Collateral Management, and Risk systems across multiple asset classes.
- IT Application Support for Fixed Income Cross Asset systems, Global Risk Data Warehouse, and Market Risk and Credit Risk applications, ensuring stability and service continuity.
- Act as a key point of contact for traders and risk managers on operational issues, functional queries, and change requests.
- Analyze issues/production incidents to determine business and technical impact, and define effective remediation strategies and work with stakeholders for resolution.
- Lead incident management end to end, including triage, escalation, coordination, and closure in line with governance requirements.
- Oversee problem management, change/release deployment, environment governance, and automation initiatives to reduce operational toil and improve efficiency.
- Take full ownership of logged incidents & problem tickets, drive remediation until full closure and resolution.
- Stay resilient under high-stress production incidents; triage urgent live issues efficiently during critical outages to mitigate business impact.
- Build strong partnerships with front-office and technology teams to support trading and risk workflows and improve service delivery.
- Foster robust working relationships with core dependent technology teams to streamline cross-team collaboration.
- Identify areas of toil and apply AI or Automation tools to optimize workload
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登録資格
Requirements | Requirements：
・A bachelor’s degree or higher, preferably in the field of Science, Technology, Engineering or Mathematics.
・Over 5 years of industry experience in L1/L2 application support. Investment banking experience is preferrable.
・Strong hands-on experience using the following technologies:
－ Java, Python, MS SQL Server/Oracle. SQL Scripting, Querying, Debugging, Stored Procedures
－ UNIX / LINUX / Windows skills.
－ Familiarity with Job scheduling technologies like Autosys
－ Practical working knowledge of Cloud technologies (AWS, Azure, Google Cloud)
－ Ability to understand and write shell scripting / Python programming
・Critical thinking mind-set, excellent problem-solving skills and ability to work under pressure in a fast-paced environment with time critical milestones.
・Knowledge of ITIL framework in Incident, Problem, and Change Management processes.
・Experience in communicating with stakeholders with varying technical expertise and levels of seniority.
・Self-motivated, proactive in nature, and ability to work independently, as well as collaboratively in a global organisation
・Motivated to learn new technologies and develop skills.
・Strong written and spoken English with conversational level Japanese desirable. | | ＜Preferred＞ | - Knowledge of DevOps concepts and tools like Jenkins, Ansible, Docker.
- Familiarity with Big data technologies like (Dremio, MinIO, Spark will be a plus.
- Knowledge of Basel II/ FRTB & IMM regulatory frameworks will be a plus.
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