職務内容
Job Description | Job/Group Overview：
The Execution Services Production Services team, a part of Wholesale IT, supports a range of solutions and workflows for our traders and operations teams across multiple business lines. | | | | Responsibilities： | - Provide application and user support for Cash and F&O middle office applications to ensure a high quality of service to our users, dealing promptly and effectively with any issues.
- Handling user queries and effectively handling or escalating issues as appropriate
- Management of incoming and outgoing feeds to clients and vendors, ensuring smooth communication and collaboration.
- Working collaboratively with teams in Tokyo and other locations to improve the stability and supportability of our systems
- Support hours from 8 am to 7 pm, which is covered through an early and a late shift with personal circumstances taken in to account.
- Weekend system release work and public holiday coverage with consideration for personal commitments and time off in lieu.
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