About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.

The firm has 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

For more information, visit www.oliverwyman.com. Follow Oliver Wyman on X @OliverWyman.

Job Overview

The Team Assistant (TA) is responsible for supporting Principals including but not limited to calendar management, travel logistics & administration.

Key Responsibilities

Calendar Management & Travel Arrangement

• Maintain diaries for Oliver Wyman Principals and other key stakeholders, scheduling internal and external meetings, communicating with clients and internal Partners, Consultants and Support Professional colleagues
• Coordinate complex travel including booking, flights, cars, rail tickets, hotels etc. Support visa applications when required.
• Develop understanding of Principal and key stakeholders’ scheduling and travel preferences. Coordinate travel efficiently by grouping client meetings where possible ("you're in Melbourne to see XYZ Company, shall I try to set up a meeting with X Company because we haven't spoken to them for three months")

Business Development

• Maintain and update current list of contacts and business activities in CRM database
• Track and maintain sales activity/pipeline working with Executive Assistants
• Execute requested follow-up calls for client mailings/marketing events
• Daily administration
• Manage documents: printing & binding in local office when requested
• Preparation of timesheets for each assigned Principal or key stakeholder
• Expense support using iExpense

Team Support

• Provide coverage for Assistants who are out of the office to ensure seamless support to Principals/Partners
• Support broader office activities when required, helping with Happy Hours or other social activities as needed

Adhoc

• Willing to take on other adhoc duties, supporting the business and office. This may include but not limited to – arranging office supplies, organizing events, including Partner visits, client forums and lunches

Experience Required

• At least two to three years’ experience at working in an administrative /Team Assistant position
• Experience in financial services, management consultancy and/or a professional services environment a plus
• Demonstrated high level of client service in an office or professional environment
• Mandarin speaker at a business level

Skills and Attributes

• Fluency in English required
• Proficiency working with Microsoft Office Suite
• Basic knowledge of CRM (Microsoft Dynamics) a plus
• Good judgement & ownership mentality
• Empathetic, courteous, positive demeanor
• Strong organizational skills with demonstrated ability to prioritize and multiple task
• Ability to work in fast-paced environment and be detail-oriented
• Resourceful and proactive
• Strong problem-solving skills and decision making capabilities
• Superior written and verbal communication skills
• Good time-management skills
• Team player who is able to work with different personalities and working styles

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.