About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Job Overview:

Join Oliver Wyman as a Support Professional Talent Management Lead in Mexico City and be part of a dynamic team shaping the future of internal talent (Support Professional*) across the Americas. You’ll oversee talent management for a dedicated population in the Americas and contribute to programs that attract, develop, and retain top talent across the full employee lifecycle — from onboarding and learning experiences to performance management and compensation processes - helping create a workplace where everyone feels they belong. Bring your HR business partner skills and collaborate with regional and global team members to empower colleagues, support managers and make a direct impact on our growth and culture.

In this role you will work closely with the Americas’ Support Professional Talent Management team based in Chicago and New York and collaborate with the global Support Professional Talent Management team on global initiatives. This position will work with other HC teams and across the organization. This is an ideal opportunity for candidates who are highly organized, proactive, and eager to grow within a fast-paced, world-class environment.

*Support Professionals are business support functions such as Executive Assistants, Finance, Human Capital, Business Impact, Knowledge Services, Marketing, etc for the Americas.

This is a hybrid role that requires 2 days each week in the office. There is no option to be fully remote. Please submit your cv in English.

Responsibilities:

Culture Building, Engagement & Retention

• Foster a strong community of SP managers who leverage one another’s expertise and serve as a support system

• Present and drive monthly manager meeting call and solicit agenda topics from attendees

• Keep a pulse check on the employee morale across the assigned population and raise any concerning trends to the Americas’ Head of SPTM

• Partner with SPTM and management teams to research, develop and implement talent retention and career development strategies

• Partner with hiring managers, SP Recruiters and HC Ops to manage on-boarding process

• Work closely with the broader HC team to contribute to the office culture and engagement, in line with the Oliver Wyman values

• Execute and deliver on regional and global talent initiatives to enhance the overall employee and manager experience

• Build relationships with the local HC teams and work together on talent management related initiatives

• Review employee experience and OW Balance feedback with the SP TM Coordinator to address any concerns raised where the appropriate guidance and action is taken.

Performance Management

• Drive change management to embed a high-performance culture, coaching managers/leaders on continuous feedback, accountability, and development-focused performance conversations.

• Execute the full performance management cycle, partnering with managers to ensure timely, fair, and consistent assessments.

• Lead the coordination of mid-year and year-end performance and development activities and initiatives for the assigned population (including process, timelines, systems aspects, ratings consistency)

• Participating in annual calibration process, adding value through contributing views on performance context voice concerns, including employee relations related matters and facilitating calibration meetings.

• Providing guidance and training to SPs and SP managers on performance management tools and processes

• Providing support for the ADVANCE (our performance management tool), including: handling client queries, partner with OW Tech on technical issues/enhancements

• Contribute to various talent discussions that are had with talent reviews, career pathing/professional development frameworks and follow-ups.

Employee Relations

• Manage employee relations activities including performance, conflict resolution

• Manage activities such as team building and career development

• Provide advice and counsel to colleagues and manager regarding policy and/or employee matters, taking action and leveraging the Human Capital Ops team as needed

• Coach and counsel managers on performance related matters within their teams; involving the HC Operations team as needed

• Ensure fairness of processes are applied

• Anticipate potential problems and develop alternate plans of action with SP managers.

• Monitor attrition reports, performance trends, and exit interview data and raise concerns or recommendations to the Americas’ Head of SPTM

Compensation

• Lead the coordination of mid-year and year-end compensation review activities for the assigned population and support the global SPTM team during the year-end process (incl. process, timelines, systems aspects)

• Partner with the Americas’ SPTM team, Regional COO and CPO and SP Compensation team to manage the salary adjustment process for support professionals in the Americas to ensure accuracy, effectiveness, compliance and equity

• Support managers with any benchmarking reviews throughout the year

• Engage the SP Compensation team to research and analyze internal and external compensation data to provide guidance to managers in determining compensation recommendations

Learning & Development

• Work closely with the Global SP L&D team and SPTM team to identify and roll out key learning initiatives, beyond the core global training curriculum

• Work with SP managers and colleagues to navigate training options that align best with growth opportunities and development requirements

Regional SP TM team initiatives

• In partnership with the SPTM team, contribute to the development and management of regional projects

• Execute and deliver on regional and global talent initiatives to enhance the overall employee and manager experience

• Supporting SPTM initiatives/projects as needed

• Working with the SPTM team to evaluate new positions and manage internal reclassification requests

Experience Required:

• At least 8 years of professional HR or related experience in a fast-paced, client-serving (professional/financial services) environment.

• Knowledge of US and Mexico City employment laws and practices (Canada is a plus)

• Knowledge and practical experience with talent reviews, succession planning, employee relations, change management and organizational design

Skills and Attributes:

• Fluency in English both written and verbal; ability to tailor the message to fit the audience.

• Demonstrates a clear career focus in Human Resources with relevant education or work experience.

• Exceptional verbal and written communication; comfortable interacting with employees and stakeholders at all levels.

• Highly organized, detail-focused, able to prioritize tasks and manage time in a fast-paced environment.

• Self-motivated, proactive self-starter who takes initiative, owns deliverables and is accountable for outcomes.

• Solution-oriented, critical thinker who presents practical solutions and drives results.

• Process-oriented with strong follow-through—sees tasks end-to-end and ensures quality outcomes.

• Flexible team player comfortable working across teams, adapting to changing priorities and time zones. Multicultural outlook and ability to work across borders.

• Maintains confidentiality and delivers employee-centered service with tact and professionalism.

• Able to research, develop and present a point of view and facilitate discussion across multiple levels of the organization.

• Good decision-making skills and professional judgment

• Proven coaching and conflict management skills

Technical skills

• Advanced knowledge of Microsoft Excel, PowerPoint, and Outlook

• Experience with Workday, AI tools

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.