About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Job Overview:

Lead a high-performing research team in Mexico City to deliver timely, high-quality insights for consulting cases, proposals, and knowledge initiatives across the Americas. Manage a team of 10–15, collaborate globally, and report to the Regional Research Head while driving standards, rigor, and continuous improvement.

Key Responsibilities

• Team leadership and development: Lead 10–15 researchers; set goals, coach, manage performance/compensation; foster an inclusive, high-performance culture.

• Hiring and workforce planning: Partner with Recruiting; maintain skills matrix; plan rotations and targeted upskilling.

• Service delivery and research excellence: Run intake/scoping; ensure rigorous methods, sourcing, synthesis, and reusable knowledge capture.

• Stakeholder engagement and impact: Advise case/practice leaders; support rapid-turn BD; align priorities to Americas demand.

• Operations and metrics: Manage queues, prioritization, handoffs, time‑zone coverage; track SLAs, cycle times, and client satisfaction.

• Risk Management: Enforce licensing, client confidentiality, and vendor policies; train safe, policy‑aligned genAI with QA guardrails.

• Tools and enablement: Evaluate and improve platforms and knowledge systems; drive onboarding/training; influence enhancements; share global best practices.

Experience Required

• Team management: 5+ years in business research/knowledge services; 3+ years leading research teams in consulting or professional services.

• Consulting support: track record translating ambiguous asks into structured research plans that drive case and proposal impact.

• Global collaboration: success operating in matrixed, cross-border teams; prioritize Americas-centric support and timelines.

• Tools and data sources: hands-on proficiency with secondary research databases (e.g., Factiva, LSEG Refinitiv, S&P Capital IQ Pro, Euromonitor or similar).

• Technical proficiency: critical requirement—advanced Excel and PowerPoint; beneficial—applied experience with AI in research workflows.

Skills & Attributes

• Leadership and coaching- motivates teams, build capabilities, and drives accountability and performance.

• Analytical and synthesis: structures problems, triangulates sources, and distills clear, actionable insights with basic data analysis.

• Communication and stakeholder management: concise writing, compelling storytelling, and confident executive interfacing.

• Prioritization and resilience negotiate scope, balance competing demands, and delivers under pressure and tight deadlines.

• Cross-cultural collaboration and inclusion: strong cultural intelligence; models inclusive behaviors across geographies and time zones.

• Technical fluency: advanced Excel and PowerPoint (must-have); familiarity with AI tools (beneficial); adapt with leading secondary databases.

What OW Offers You

• Compensation and benefits: competitive salary with performance-based incentives and comprehensive benefits.

• Learning and growth: structured learning, certifications, mentorship, cross-practice rotations, and potential short-term global secondments.

• Hybrid flexibility: modern, collaborative workplace in Mexico City with a hybrid model.

• Impact and enablement: work on high-impact projects across the Americas with premium data sources and cutting-edge tools.

• Culture and career: inclusive, value-driven environment with clear pathways to advance and opportunities to shape Knowledge Services.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.