Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Oliver Wyman Vector is seeking a Lead Specialist for Operations Excellence (Aviation, Rail or Energy sectors) to join our team in London.

Oliver Wyman Vector is a special business unit of Oliver Wyman, focused on top-tier technical consulting and services to the aviation, aerospace, defense, and rail sectors.

This Lead Specialist (Operations Excellence) role requires a subject matter expert (SME) with extensive experience in operational improvement across the aviation, rail, or energy sectors.

Your expertise will be critical in driving improvements in maintenance, repair, and overhaul (MRO) processes, enhancing client performance and satisfaction

Please Note: Oliver Wyman/Marsh operates a hybrid working policy and this role involves at least 60% travel to client sites around the UK and Europe

As Lead Specialist, key responsibilities will include:

• Client Engagement:

  • Facilitating high-level discussions and workshops, engaging clients across all organizational levels.

  • Presenting tailored solutions and advanced technical guidance to address complex operational challenges.

• Project Management:

  • Leading multifaceted projects with a focus on quality, timelines, and stakeholder engagement.

  • Conducting rigorous quality checks and serve as the final approver for deliverables, ensuring alignment with client and firm standards.

• Technical Expertise:

  • Providing insights into operational best practices and advocate for continuous improvement initiatives.

  • Addressing emergent operational issues through innovative problem-solving techniques, driving effective resolution

  • Familiarity with process mapping, value stream mapping, SIPOCs and other relevant methodologies

• Process Improvement:

  • Documenting and optimizing processes to enhance operational efficiency and effectiveness.

  • Developing and implementing actionable plans for effective change management, driving significant client improvements

• Team Development:

  • Mentoring junior team members, fostering a culture of knowledge sharing and continuous improvement.

  • Modelling inclusive leadership, promoting collaboration and respect within the team to enhance performance.

Who we are looking for…

• You’ll have at least 4 years of experience in focusing on operational excellence and process improvement, within the aviation, energy or rail sectors.

• Proven project management experience with demonstrated ability to lead cross-functional teams

• Strong analytical capabilities and organizational skills, with meticulous attention to detail.

• Exceptional communication skills, both verbal and written, able to tailor messages for diverse audiences.

• Competence in risk identification, analysis, and mitigation strategies.

• Certifications in project management and change management will be highly advantageous

• You will be educated to at least Degree level

Why Join Us?

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm.

We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. www.oliverwyman.com/careers

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.