At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

Role Purpose

The Office Services Specialist ensures the smooth, efficient, and compliant operation of Oliver Wyman’s Amsterdam offices. This role proactively anticipates and resolves operational needs, delivers a high‑quality workplace experience, and acts as a trusted partner to internal stakeholders and external vendors, while upholding strict confidentiality and GDPR standards.

Why Join Us

• Visible impact: Directly shape the day‑to‑day employee and client experience in a fast‑paced, international consulting environment.

• Ownership & autonomy: Independently manage core office services with support from a regional Office Services leadership team.

• Exposure & collaboration: Work closely with colleagues at all levels and interact with senior stakeholders, vendors, and visitors.

• Learning & development: Build strong operational, financial, and stakeholder‑management capabilities within a global firm.

• Total rewards: Competitive compensation and benefits aligned with Marsh and Oliver Wyman standards.

• Your benefits:

• Discretionary bonus and comprehensive salary.

• Classpass credits, mobility budget for commuting costs, and 25 vacation days (with the option to purchase additional days).

• Opportunities for training and volunteering.

• Participation in various company off-sites, summer, and holiday parties.

How This Role Contributes to Team Success

• Ensures fully operational, safe, and welcoming office environments that enable consultants and teams to perform at their best.

• Maintains reliable vendor partnerships and cost‑effective services aligned with regional standards.

• Strengthens compliance, risk management, and service consistency across office operations.

Core Responsibilities

Facilities & Office Management

• Oversee all aspects of office facilities across two Amsterdam locations, proactively addressing issues and ensuring a safe, fully operational workspace.

• Coordinate maintenance, repairs, and space‑related needs to support a positive working environment.

Vendor & Contractor Management

• Build and maintain strong, trust‑based relationships with vendors and contractors.

• Monitor service quality and escalate issues to the Regional Head of Office Services when required.

Health, Safety, Security & Compliance

• Ensure compliance with health, safety, security, and GDPR requirements through regular checks and risk mitigation.

• Manage the access card system, including issuance, renewal, and deactivation for employees, contractors, and visitors.

Procurement, Cost Control & Reporting

• Manage procurement of office and pantry supplies, maintaining accurate inventory and cost‑effective usage.

• Process invoices and requisitions accurately and on time through the iProcurement system, supporting finance queries as needed.

Events, Front‑of‑House & Logistics

• Support the planning and execution of internal office events, including room bookings, setup, catering coordination, and on‑site support.

• Deliver professional front‑of‑house services, greeting visitors, managing calls, and ensuring meeting rooms and technology are set up effectively.

Operational Support & Continuous Improvement

• Provide insights on office operations and proactively identify opportunities to improve service delivery and efficiency.

• Collaborate closely with internal teams at all levels to support operational needs and foster a positive, cooperative working environment.

Key Competencies

• Advanced Organisational and Time Management Skills: Expertise in prioritising and managing complex tasks and multiple projects simultaneously, ensuring efficient office operations and optimal resource allocation.

• Strong Communication and Interpersonal Skills: Competent in both verbal and written communication, adept at fostering a collaborative and inclusive work environment while building and maintaining strong relationships with colleagues, vendors, and stakeholders.

• Proactive Problem-Solving and Adaptability: Demonstrated ability to identify potential issues before they arise and implement effective, strategic solutions to enhance office operations, while remaining flexible and responsive to evolving circumstances.

• Attention to Detail and Financial Acumen: Strong focus on detail in procurement processes and compliance, coupled with a comprehensive understanding of financial management and cost control strategies.

• Emerging Leadership and Team Collaboration: Developing the ability to support and motivate team members, fostering a collaborative environment. Actively learning to guide colleagues towards shared objectives while encouraging open communication and teamwork.

• Fluency in English and Dutch, both spoken and written, is essential in the Amsterdam office environment

• Proficiency in digital and office tools (Excel, PowerPoint, iProcurement, etc.)

• Comfortable using generative AI tools (e.g., ChatGPT, LenAI) to improve productivity, support problem-solving, and streamline routine tasks, while exercising critical thinking and professional judgment.

• Strong customer service orientation with a proactive approach to understanding and anticipating internal stakeholder needs.

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm.

We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance. Join us in making a difference for our clients and communities while advancing your career in a supportive and innovative setting.

Oliver Wyman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - To learn more, please follow us on Facebook, LinkedIn or Twitter: OliverWyman. www.oliverwyman.com/careers

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.