The Order Management Supervisor leads the Order Management team for the Hussmann plant at which he/she is located. The supervisor ensures that both internal and external customer expectations are met, and that questions and issues are answered and/or resolved in a timely and professional manner.
Responsibilities
Role and Responsibilities
1. Establish process, procedures & training for Order Management Specialists to support the following Order Management functions in aiding the plant ability to Deliver to Customer Request
Order entry in business system
Order acknowledgements within 48 hours
Customer change order requests
Timely order status communications to field sales
2. Ensure there is appropriate representation at the daily shipping/production meeting with the manufacturing leaders and shipping staff. Assist in determining causals and resolutions for issues and delays related to manufacturing and shipping. Report any deviations to manufacturing and shipping schedules to the appropriate Order Management Specialist so he/she can report to field salesperson and/or coordinator in a timely manner. Work with manufacturing and shipping management to define firm and accurate commitment dates.
3. Effectively manage the Order Management department and collaborate with Engineering, Purchasing, Manufacturing, and Application Engineering to ensure lean, robust processes are in place to support customer material fulfillment opportunities.
4. Report and communicate key Hussmann Order Management Metrics as defined by the leadership team. Ensure that the Order Management Team understands how the metrics support Operational Excellence. Set departmental goals that drive performance and promote internal and external customer satisfaction.
5. Create a learning organization that capitalizes on improvement opportunities, implements proactive processes to anticipate customer requirements, and provides applicable training and education to all employees that better enables them to achieve individual and departmental objectives.
6. Must be able to spend approximately 25% of time on-site in the plant environment to support operations and cross-functional collaboration.
Qualifications
Education and Experience
Bachelor's degree Required
2+ years of people management experience necessary
Additional Qualifications
Excellent communication skills
Computer/analytical skills. Microsoft Office proficiency.
Baan ERP system knowledge a plus.
Ability to collaborate with and influence peers as well as plant management staff.
Benefits:
Health, Dental, and Vision Insurance
401k with Company Matching Contribution
Discretionary 401k Company Contribution
Tuition Reimbursement Program
Life/Disability Insurance
Maternity and Paternity Leave
Panasonic Employee Discounts
15 Days Paid Vacation and 12 Company Holidays
Employee Assistance Program
And more
About Hussmann:
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.