Answer technical support phone calls from Hussmann Technicians, Branches, and Field Equipment Representatives and Third-Party Service Contractors and Customers. Professionally support all Hussmann manufacturing facilities and products by investigating and resolving quality issues and dispositioning them and creating field reports (when applicable) in CRM. Interface directly with customers, contractors, technicians, and engineering. Provide advanced level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service. Duties may require on site field support for installation and commissioning projects and root cause analysis of field reported Hussmann product issues.

This position is customer-facing; therefore, professionalism is of the utmost importance as the Technical Specialist/Field Quality Specialist roles are viewed as Hussmann’s “technical expert”.

• Must actively demonstrate and promote the Hussmann Behaviors for Success.

• Manage technical calls via 8x8

• Maintain CRM database daily – dispositions and field reports

• Effectively manage individual utilization – including maintaining field engagements in CRM and proactively communicating to the manager special project work

• Utilize the Field Escalation process when applicable

• Provide technical support, and advice to Field Equipment Reps (FERs) in diagnosing and resolving common customer issues. Provide guidance to FERs on the most efficient manner of resolving customer issues.

• Participate in meeting cadences as required with cross-functional teams to ensure robust support plans for field escapes, issues, large customer start-up projects, and new products and controls startups

• Work with Tech Support Leader and Field Quality and Engineering teams to stay current on new products and technology.

• Collaborate with cross-functional teams to meet project objectives, drive root cause, and mitigate customer risk

• Support process improvement and VA/VE activities and drive projects to completion

• Perform standard Field Quality Specialist duties when applicable

  • Effectively support field projects within budgetary guidelines

  • Provide customer support related to the delivery and commissioning of sustaining and new products

  • Document onsite findings utilizing the field report creation process

  • Support and provide technical guidance for equipment lab tests and diagnosis process for new and sustaining equipment.

  • Perform plant and customer site audits to identify opportunities for continuous improvement of product and processes when applicable

  • Interact directly with customers, contractors, technicians, and engineering providing advanced-level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service.

  • Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up.

• High School Diploma and Technical Degree required

• Bachelor’s Degree preferred

• A minimum of 5 years Refrigeration/HVAC or related industry experience

• Must have industry product knowledge; hands-on understanding of refrigeration systems; and knowledge of electrical controls and equipment

• Field project management experience preferred

• Microsoft Office skills, specifically Excel, PowerPoint, and Word

• Ability to speak effectively before groups of customers or employees of the organization

This is a remote position with preferred location in the central US, but would consider other locations for the right fit/candidate.

Closing date: February 23, 2026

The salary or hourly range of $ $84,628 - $157,165 is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

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