Provides judicious review and disposition on Hussmann labor claims and part orders. Provide customer service and support on systems, processes, and claims.

• Gains and maintains knowledge of Hussmann product lines, components, and functions; as well as all systems and all ERPs to support role of processing claims and parts orders.

• Provide timely and accurate labor claims and part orders review complying with all Hussmann Warranty Policy guidelines.

• Provide timely, professional, courteous customer service to both internal and external customers- phone, email, chat, in person, etc.

• Suggest changes/upgrades/improvements to the warranty processing system to improve productivity and quality of data supplied to the stakeholders for warranty cost reductions and continuous improvement activities.

• Must actively demonstrate and promote the Hussmann Behaviors for Success

• Other duties as assigned.

• High school diploma required.

• 2-5+ years related product experience; technical preferred but not required (plant, field service, branch service, etc). Manufacturing experience and principles of refrigeration a plus

• Also requires computer proficiency and strong writing skills and analysis competency. Extreme attention to detail and consistency a must.

• Effectively communicate with all levels of Hussmann management and external associates, in both written and verbal forms. Mobility within work facilities including manufacturing sites. Ability to travel independently. Travel requirements will vary with work assignments and business needs.

Benefits & Perks – What’s In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.

• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.

• Paid Time-Off Benefits – Paid time off, stewardship and parental leave.

• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.

• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.