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Infrastructure Engineer - Mainframe Support Team

PNC Financial Services

PNC Financial Services

Other Engineering, Customer Service
Multiple locations
Posted on Sunday, June 9, 2024

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

This position is primarily can be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Dallas TX or Phoenix AX.

Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.

As an Infrastructure Engineer, on the mainframe support team, you will be responsible for:
• overall support and maintenance of the mainframe platform. This may involve installing, customizing, and maintaining the z/OS operating system as well as installing, upgrading and supporting IBM and ISV products that are hosted on the platform.
• z/OS is responsible for participating in troubleshooting and diagnosing problems with software and may work directly with software vendors to resolve the problems.
You are also responsible for Disaster Recovery readiness of the platform including products used for DR, maintaining the accuracy of the DR plans, and participating in DR tests as required.

Your responsibilities will include:
• Installation and support for mainframe infrastructure software technologies that may include any of the following: z/OS, Unix System Services, TCP/IP, VTAM, Connect Direct(NDM), ACF2, OPS/MVS, TSO/ISPF, JES2, SDSF, PSF, Assembler
• Ability to install, maintain and manage mainframe hardware replication software supporting geographically dispersed data centers.
• Performing 2nd or 3rd level technical support for mainframe infrastructure software.
• Assist service partners in problem resolution. Follow-up and communicate unresolved problems.
• Provide 24x7 oncall coverage on a rotational basis and general problem resolution support to our service partners.
• Work cooperatively with our peer mainframe technical support teams, application development teams, and their lines of business.
• Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies. Continually define ways to increase service partner satisfaction and deepen partner relationships.
• As opportunities arise, plan, lead, design, and coordinate technology projects across multiple teams and across multiple organizational layers
• Manages the requirements for planning, organizing, and implementing enterprise-wide technology infrastructure and configuration management functions.
• Leads the planning, development, implementation and evaluation of major configuration changes from acquisition to termination.
• Oversees the effective implementation and use of the configuration management process, methodology, tools, procedures, and audit activities.
• Perform job responsibilities in a manner consistent with corporate and technology risk management standards
• Strong interpersonal, verbal, and written communications skills
• Effective time-management and prioritization skills

Additional Experience, Skills, Knowledge:
• Experience with DellEMC GDDR Software
• Build out a mainframe DevOps pipeline
• Build out continuous delivery and pipeline for mainframe
• Experience in installing software to z/OS
• Experience in Unix System Services and z/OS Management Facility desired
• Agile / Devops Experience desired (Jenkins Build engine, GIT, Eclipse)

Job Description

  • Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.
  • Develops software components and hardware for projects; aligns these with business strategies and objectives.
  • Independently solves common problems and updates applications with new technology.
  • Collaborates with engineers, architects, developers and other staff to meet project objectives.
  • Analyzes the technological needs of customers and provides ongoing support for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.


Application Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.




No Required Certification(s)


No Required License(s)


PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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