Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor within PNC's Retail Product Management & Development organization, you will be based in Pittsburgh, PA.


About the Role

We are seeking a Business Analysis Advisor to drive the quality assurance strategy and execution for key technology and process transformation initiatives. This role requires expertise in aligning testing with business needs, developing traceability between requirements and outcomes, and leveraging business process maps to ensure comprehensive test coverage.

You will be a part of the implementation and scaling of a combinatorial test design tool across key initiatives, streamline testing efficiencies, and ensure compliance with regulatory and organizational standards. This role serves as a critical liaison between business stakeholders and technical teams, ensuring high-quality, traceable, and repeatable testing outcomes.

Key Responsibilities

Testing Leadership:
• Manage end-to-end testing efforts, ensuring alignment with business objectives, technical requirements, and regulatory standards.
• Participate in development and implementation of business process maps, ensuring that all critical workflows are accurately captured and reflected in testing strategies.
• Enforce best practices for traceability, ensuring all test cases align directly with business requirements and technical deliverables.
• Advise product teams on risk-based testing approaches and quality gates

Test Planning & Execution:
• Create and manage detailed test plans, test cases, and scenarios, leveraging process maps and workflows to ensure comprehensive test coverage.
• Ensure product teams understand the intent & value of functional, regression, integration, UAT, and performance testing, while ensuring thorough validation of end-to-end business processes.
• Utilize automation frameworks (e.g., Selenium, QFaaS, TestNG) and other tools to enhance the scalability of testing efforts where feasible.

Test Data & Environment Readiness
• Drive test data provisioning automation improvements to reduce testing cycle time and support broad test coverage of client profiles
• Ensure test environments are properly configured and available to support testing needs





Implementation & Scaling of Testing Tools:
• Drive the implementation, adoption, and scaling of a within business units for a testing platform to drive combinatorial test design, optimize test case generation and automate for efficiency.
• Promote team proficiency in the tool, delivering training, guidance, and measurable improvements in test effectiveness.
• Track and report on metrics related to tool usage, including improved defect prevention and reduction in testing time.

Business Process & Traceability:
• Collaborate with business analysts to develop and maintain business process maps, ensuring alignment between business operations and system functionality.
• Manage requirements traceability matrices (RTMs), ensuring full traceability between business requirements, test cases, and defects.
• Continuously monitor gaps or inconsistencies in process alignment and resolve them in partnership with stakeholders.

Change Delivery Support:
• Collaborate with cross-functional teams (Business, Technology, Risk, & Compliance) to ensure testing is embedded in project lifecycle planning.
• Support defect triage and resolution management providing clear communication to stakeholders on test progress and quality status
• Ensure testing aligns with regulatory and compliance requirements as applicable

Required Qualifications
• Education: Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience).
• Experience:
o 3+ years in quality assurance, testing, or process improvement roles
o Experience designing and maintaining business process maps for testing purposes.
o Strong background in traceability, particularly with managing requirements traceability matrices (RTMs).
o Demonstrated success implementing and scaling combinatorial test design tools.
• Technical Skills:
o Expertise in testing tools (e.g., JIRA, Selenium, ALM, Hexawise, Ignite Quality Platform, QFaaS)
o Strong knowledge of SQL, APIs, and data validation techniques.
o Experience in Agile and Waterfall methodologies.

Job Description

• Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model

Competencies

Analytical Thinking, Business Assessment, Business Process Modeling, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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