Travel & Expense Specialist

About R/GA

R/GA is a global digital innovation agency specializing in digital product development, brand transformation, media, and communications for major companies. We are on a mission to help companies grow by enabling them to change, across their business, the experience they offer and the campaigns that take them to market.

Our work tends to be a fusion of what we call Stories and Systems: the narrative and the design, technology and the interface working together. R/GA is a brand but it's also a collective of atypical outsiders and misfits who drive everything we do through bold creativity and bright, strategic thinking.

About the role

Our Office Services team plays an integral role in maintaining and assisting our staff. They provide much needed support to keep R/GA running smoothly and efficiently.

Here’s what you should know if you want to be a T&E Specialist at R/GA:

On any given day you might

• Understand and uphold the policies.
• Book travel reservations and coordinate internal events as required in compliance with the company's procedures and policies.
• Construct and submit Concur and Fiori Expense reports in compliance with company policies.
• Monitor the T&E inbox (support desk) to assist employees as needed, manage and timely resolve employee inquiries on expense report payment policies, procedures and practices.
• Proactively identify recurrent systemic issues or procedures that can be improved for more streamline processes and inform the T&E Lead.
• Being responsible for high level employees and VIP candidates travel, mobility and expenses requests.

The ideal person

• Has excellent customer service skills with great judgment and discretion.
• Has a passion for taking initiative and follow-through to get things done.
• Is proactive and very detail oriented.
• Is a team player and adapts easily to change.
• Is analytical and highly efficient.

You bring

• 3+ year experience in travel related roles and ideally administrative or customer service experience, preferably in a fast-paced environment or in hospitality, finance, or similar fields.
• Experience in expense services is a plus.
• Proficiency in oral and written English is a must. Other languages such as Portuguese is a plus but not required.
• Good knowledge of Microsoft Tools.
• Ideally has knowledge of T&E reporting and processing systems such as Fiori, Concur, AmexGBT Travel, or Expensify.