About R/GA

In our 40-year history, we’ve changed a lot—from a culture-defining film title studio (Superman, Alien, Ghostbusters); to an interactive advertising agency; to an award-winning product and marketing agency with design, technology, communications, ventures and IP practices. We like change, and like to navigate our clients through it too.

Our approach to work is always human first. This unwavering focus helps us create meaningful and memorable experiences that live across digital platforms and often blur the line between the digital and real worlds. We believe disruptive thinking happens when you collide experts in design, technology and culture.

About the Role

As a Director, Program Management at R/GA, you’ll lead high-profile product design and experience programs within the Products & Experience (P&E) Practice—specifically large-scale web, mobile, and design system initiatives. You’ll drive executional strategy, structure, and delivery from kickoff through launch, partnering closely with design, strategy, and technology teams to bring complex digital ecosystems to life and ensure each sprint delivers against client goals and R/GA’s creative standards.

This role is client-facing and delivery-driven, reporting into P&E leadership with oversight from senior business leads. You’ll lead strategy, execution, and operational excellence in agile environments, with cross-client visibility and the flexibility to align your focus across a mix of confirmed and potential new P&E projects. Operating autonomously, you’ll serve as the primary lead on complex engagements, guiding teams and influencing outcomes across disciplines.

As a leader, you’ll set the standard for collaboration, communication, and clarity—building strong partnerships with Manager- and Director-level client counterparts, driving positive outcomes, and identifying opportunities for growth and profitability. You’ll elevate the craft of program management by modeling excellence, mentoring talent, and shaping how we work and what we deliver.

Here’s what you should know if you want to be a Director, Program Management at R/GA:

On any given day you might

• Own large-scale digital product design programs, ensuring clarity, momentum, and delivery across agile sprints
• Define program strategies that connect user experience goals with client business outcomes
• Translate complex design systems, UX, and technical requirements into clear, actionable delivery plans and sprint roadmaps
• Lead agile ceremonies and cross-functional collaboration, ensuring alignment across design, content, and technology teams
• Anticipate risks and guide clients and teams through ambiguity, maintaining clarity, momentum, and trust throughout delivery
• Build and manage senior-level client relationships (Director–SVP), serving as a trusted advisor and proactive partner
• Develop and draft complex SOWs, PCNs, and MSAs to ensure clarity, compliance, and alignment across teams.
• Operate autonomously, collaborating directly with senior client partners and R/GA leadership.
  Steward account-level financial health, including revenue forecasting, P&L management, resourcing, and utilization
• Defend profitability by addressing overburns, preventing unnecessary discounting, and optimizing staffing models
• Collaborate on new business and organic growth opportunities, supporting the development of product design concepts, experience-led initiatives, and long-term client roadmaps.
• Partner with Finance, Business Leadership, and Talent Management to curate and cast the right teams, forecast resourcing, and pipeline future needs
• Champion R/GA’s craft and capabilities, ensuring the right players and partners are engaged to deliver world-class work
• Innovate around workflows and processes, fixing inefficiencies and scaling best practices across accounts
• Proactively manage risks, client conflicts, and escalations to ensure positive outcomes for both clients and teams
• Inspire and engage cross-functional teams, fostering collaboration, clarity, and motivation across multiple offices and disciplines
• Advocate for creative excellence, protecting work from pressures that favor mediocrity while finding solutions that balance quality, profitability, and client trust

The ideal person

• Has deep experience managing digital product design programs (websites, mobile apps, or design systems)
• Is excited and proactive in exploring and adopting AI-driven solutions to streamline workflows, enhance decision-making, and deliver meaningful results
• Is fluent in agile delivery, sprint planning, and iterative design processes
• Operates independently and thrives in a fast-moving, lightly structured environment
• Bridges strategic thinking with hands-on delivery
• Thinks and acts like a business owner, balancing great work, satisfied clients, profitability, and healthy teams
• Brings exceptional judgment, negotiation skills, and fiscal acumen
• Is seen as a trusted strategic partner by senior clients, able to navigate conflict and push for mutual success
• Champions diversity, inclusion, and team culture, always keeping a close eye on morale and engagement
• Is comfortable presenting publicly and represents R/GA as a thought leader in the industry
• Balances great work, satisfied clients, profitability, and healthy teams
• Champions collaboration, clarity, and creative excellence

You Bring

• 8–12 years of experience managing digital product or experience design programs in an integrated or digital agency setting
• Proven success leading large-scale website and mobile app redesigns
• Fluency in agile methodologies, sprint cycles, and iterative delivery
• Experience managing complex UX, design systems, and content workflows
• Comfort leading client discussions around design systems, product roadmaps, and delivery implications, translating complexity into clear plans and next steps
• Experience operating autonomously while partnering with senior leads to drive business and creative outcomes.
• Demonstrated success leading multi-million dollar portfolios and managing account P&L
• Expertise in authoring and negotiating SOWs, PCNs, and MSAs, with strong commercial and legal acumen
• Experience managing Director- and SVP-level client relationships and positioning an agency as a strategic partner
• Deep expertise in process innovation, workflow governance, and operational management across large, multidisciplinary teams
• A reputation for consistently delivering world-class work while protecting profitability and team health

Bonus

• Experience overseeing projects in game design/engineering or developing agentic-style AI agents or models

*This role can be based in either the NYC area or the San Francisco Bay Area. Candidates must be located in the NYC tri-state region (NY, NJ, or CT) or the greater San Francisco Bay Area, or be willing to relocate. This position offers a hybrid work model, with regular in-person collaboration expected.

The hiring range for this position is $135,000 to $180,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s applicable skills, pertinent experience, and qualifications.