• Global Sales Business Management responsibilities breakdown into four broad categories:

  • Client & Sales Analysis – providing insightful and actionable insights, including early intervention on issues and replication of wins

  • Client Relationship Management – driving client segmentation and ensuring client business plans are established, tracked & executed

  • Client & Sales Infrastructure - develop and deliver with functional partners (namely Client Technology and BCS)

  • Sales Management & Strategy - develop client segment strategies, associated resources plans, and conduct periodic deep dives / reviews

• Support the strategy to optimise financial performance, operational effectiveness, infrastructure, regulatory readiness, risk management and the control

• Support Sales with financial planning, forecasts and cost optimisation

• Partner with Client Technology in order to evolve applications and workflows; Client Intelligence to improve CV reporting

• Support regional processes, initiatives and business continuity plans as required

• Support Sales with client lifecycle management, including KYC

• Develop Sales KPIs and scorecards with Sales Heads

• Work in close coordination with Product Business Managers as required on various projects and new business proposals

• Act as a liaison between Front Office and internal support partners including Finance, BCS, GRM, QTS, Compliance, Legal, Internal Audit and Human Resources

• Manage remediation of issues arising from operational risk events, internal audits, Compliance reviews, regulator visits and those self-identified

• Ensure new staff are onboarded appropriately and in line with all Compliance and regulatory requirements

• Manage assigned approvals including invoices, CMACs, expenses and procurement

• Act as cover, support to other Business Managers globally

• Proactively identify operational risks / control deficiencies in the business and support remediation efforts

• Escalate operational risk events, control deficiencies and any other risks that you identify to management and the relevant risk and control functions promptly

• Support with Talent management /development activities, such as promotions, succession planning, org / structure changes, people development plans, performance

What do you need to succeed?

Required

• Capital Markets background with good knowledge of products, business risks and operational processes

• Educated to degree level

• Excellent Communication, Written, Analytical and Presentation skills

• High level of exposure dealing with front office staff and track record of providing innovative and effective solutions

Preferred

• Economics, math or accounting background

• Knowledge of AI/Macros/VBA

Behavioral

• Self-motivated, innovative, and adaptable

• Team player and ability to work with & co-ordinate many people

• Good interpersonal skills

• Strong attention to detail

• Strong people skills and understanding of how to successfully interact with other groups

• Ability to prioritize in a dynamic, fast-paced environment

• Excellent written and verbal presentation abilities

Technical

• Knowledge of financial products

• Data management and processing/streamlining capabilities

• Financial analysis

• Good with Excel and PowerPoint applications

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

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