What is the opportunity?

The Director, CM Controls for Operations leads and manages a strategic CM Operations Risk & Controls Governance (RC&G) function within Capital Markets. This role is responsible for ensuring that operational risks are effectively monitored and reported across business functions to ensure appropriate oversight against risks and alignment with enterprise policies. You will work with CM leaders to drive alignment and standardization across processes, procedures, controls, management reporting, toolsets, and governance.

What will you do?

Drive the implementation of a robust, efficient, and standardized control framework—strategically and operationally—to ensure risks are proactively identified, measured, monitored, communicated, and escalated. The framework should include but is not limited to the following:

• Control Inventories through maintenance, extension, and rationalization of CM Operations key and non-key controls
• Standardized reviews of key risk areas via deep dives and continuous monitoring oversight
• Incident Review Processes through proactive identification and analysis of incidents trends as well as tracking of timely escalations and remediation
• Automation through development of tooling, metrics, dashboards, and reporting for improved monitoring of risks

Establish robust lineage and heatmapping across Policies, Processes, Risks, Controls, and Issues to connect enterprise frameworks holistically.

Facilitate governance forums and production of related reporting for regional risk forums, senior management, and regulatory bodies.

Lead the standardization and streamlining of RBC's global RC&G control frameworks, leveraging AI tools to identify automation and process efficiency opportunities across the team and its downstream functions.

Drive reviews of functional processes to identify key risks, control improvements, and synergy opportunities.

Partner on regulatory, compliance, and audit requests; reviews of dispensations; and other operations-wide engagements.

Facilitate communication with and responses to requests by other CM and enterprise oversight groups.

Lead, coordinate, facilitate, and/or participate in the execution of projects related to Operational Risk & Controls, providing subject matter expertise where needed.

Liaise with business or functional partners as needed for any project or business-as-usual matter related to Operational Risk.

Ensure CM’s compliance with RBC and CM policies and procedures.

Lead with managerial best practices by demonstrating global leadership by articulating strategy, developing people across the region, contributing to and participating in learning and development initiatives, and participating in citizenship and diversity initiatives.

Establish and maintain an environment that empowers staff to be productive and resourceful, encourages maximum performance, and manages low performance appropriately.

Frequently review talent pool, ensuring that potential is managed with succession planning in mind and that staff take an active role in managing their objectives and goals.

Ensure that employees understand RBC vision and support and reinforce targeted behaviors that contribute to RBC goals.

Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.

Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset.

Accept and successfully execute change while supporting employees through the process and keeping them focused on business priorities.

What do you need to succeed?

Must-have

• Proven experience leading and managing risk and controls or operational risk governance functions in a regulated financial services environment
• Strong knowledge of control frameworks, risk assessment methodologies, and regulatory requirements
• Demonstrated ability to drive standardization, process improvement, and automation initiatives across distributed teams
• Excellent leadership and people management skills with ability to develop talent and drive performance
• Strong communication and stakeholder management capabilities across multiple organizational levels

Nice-to-have

• Experience with Capital Markets or investment banking operations
• Familiarity with RBC’s risk and control governance frameworks and systems
• Background in audit, compliance, or enterprise risk management
• Experience implementing control automation tools and dashboards

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off
• Leaders who support your development through coaching and mentoring opportunities
• Ability to make a difference and lasting impact on risk and controls strategy within Capital Markets
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work that shapes the firm’s risk governance
• Opportunities to build close relationships with key business partners and stakeholders

The expected salary range for this particular position is $160,000–$260,000, depending on your experience, skills, and registration status, market conditions, and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program, which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging, and retaining talent that drives RBC’s high-performance culture, enables collective achievement of our strategic goals, and generates sustainable shareholder returns and above-market shareholder value.

Job Skills

Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork

Additional Job Details

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITYJersey CityUnited States of America40Full timeCAPITAL MARKETSRegularSalaried2026-06-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.