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PEO Benefits Operations Manager

Rippling

Rippling

Accounting & Finance, Operations
United States · Remote
Posted on Tuesday, June 20, 2023
About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
Rippling PEO co-employs tens of thousands of worksite employees, and many of our clients join Rippling PEO for its top-notch benefits offerings. This is an exciting opportunity to be a foundational member of the Rippling PEO Benefits team. As a PEO Benefits Operations Specialist on the Rippling PEO team, you will assist with the execution of operations, analytics, and viability of the Rippling PEO benefits programs. This includes liaising with broker and insurance carrier partners, developing and implementing scalable processes, project managing the annual renewal process, and executing data analysis for our modern, product-centric PEO. You’ll work directly with external partners and internal teams to scale a viable benefits program for the Rippling PEO. It’s a highly cross-functional role with a meaningful impact on Rippling’s financial performance reporting to the Rippling PEO General Manager. This hybrid role is located in San Francisco or New York City.
What you will do
  • Work directly with all Rippling PEO brokers, benefits carriers, and other key PEO partners to best serve our shared members
  • Develop, document and maintain PEO Benefits procedures and cross-functional workflows in conjunction with our product and customer-facing teams
  • Use data to drive fact-based decision making to optimize our PEO benefits offering and plan performance
  • Project manage the annual renewal process, working cross-functionally with the Benefit Advisor, Sales, CSM, Support, Implementation, and Account Operations teams
  • Autonomously execute special projects related to PEO benefits and managing our book of PEO customers
  • Serve as a Rippling PEO benefits expert to support internal and external teams
What you will need
  • A minimum of 3 years operational experience in a fast-paced Tech, Fintech, and/or Insur-tech company; consultants wanting to pivot to an ops role welcome
  • Demonstrated experience developing and implementing scalable processes, and working with technical teams to scope and operationalize new features
  • Strong analytical skills; you like to dig into the details to surface learnings that enable us to sustain significant growth while meeting our commitments to our customers and partners
  • A resourceful self-starter with excellent organizational and time management skills
  • Excellent communication skills (written / verbal); ability to easily distill complex topics into concise talking points
  • Organized, attentive to detail, and intellectually curious
  • A collaborative and cross-functional mindset with a great sense of humor
Additional Information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

#li-hybrid