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Job CategoryCustomer Success
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We are looking for true all-stars with a passion email marketing to help us build out our world class email marketing organization.
The Solution Architect (SA) is a key member of the Salesforce Email Marketing team. The SA is responsible for leading the design and delivery of solutions and technologies on Salesforce Marketing Cloud (ExactTarget) to meet email marketing business goals and technical requirements.
A successful SA has strong development experience and enjoys developing technical solutions. An ideal candidate has a software background, works independently, thrives in an entrepreneurial atmosphere, communicates tactfully, and is able to effectively design, test, and deploy software solutions.
Responsibilities include (but are not limited to):
Lead inter-team meetings on the technical and business challenges related to our email marketing initiatives
Create, manage and present an actionable BRD/FSD (Blueprint) that aligns to the Salesforce Marketing Cloud solution
Identify project issues / risks and present alternatives to alleviate or resolve
Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities
Document solutions and engineering flowcharts with great attention to detail
Understanding of sales process and methodologies
Excellent strategic & technical thinking
Experience managing clients either internally or in an agency environment
Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment
Understanding of Network Protocols and Services (DNS, HTTP, HTTPS)
Experience with web-based On-Demand software solutions
Familiarity with multi-tier, high availability application server environments
Familiarity with data architecture/schema
An understanding of Server Side Scripting techniques and applications
An understanding of RDBMS and PL/SQL
An understanding leveraging WebServices - SOAP and REST APIs
An understanding of object oriented programming and design with .NET, Java, and/or PHP is preferred
BRD and FSD documentation creation
Exposure to Internet Marketing tools / strategies preferred
A deep understanding of Service Oriented Architecture
Demonstrated understanding of email marketing best practices
Skilled in marketing testing, data analysis, and reporting
Excellent verbal and written communication skills, with the ability to present technical and non-technical audiences
High energy with the ability to juggle multiple priorities under pressure and tight deadlines in a fast paced, changing environment
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