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Senior Manager, Salesforce Technical Consulting

Salesforce

Salesforce

IT, Sales & Business Development
Multiple locations
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Details

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you interested in leading and developing people AND possess a hunger to drive Salesforce’s CRM, Industries, and AI+Data offerings? Do you have a passion for driving continuous learning & development AND are motivated by driving innovation? Are you passionate about Salesforce CRM, AI, and Data AND have a point of view on how AI is changing the customer experience landscape? Or, perhaps you are currently a Project Management or a Sales/Pre-Sales Leader and want to work for a company that is consistently at the top of every “Best Places to Work” list. If any of the above resonates with you, we would love to connect with you.

This Senior Manager leadership role is for Salesforce Professional Services - Global Delivery Centre and will lead and manage a team of Salesforce Industries, AI consultants/developers that will build trust and realize the true value of Salesforce’s Industries, Data + AI solutions for customers. Build proficiencies and scale for these new generations of technology. Be the voice of Salesforce Industries, AI + Data portfolio. Collaborate with all internal collaborators such as sales, marketing, customer success as well as global product management & engineering.

Your Responsibilities:

  • Build/Lead/Manage an impactful, successful team of consultants of Salesforce Industries by crafting a collaborative and encouraging culture where the team drives innovation and delivers the best work in their careers.
  • Mentoring and managerial responsibilities for assigned resources, including Managers, Implementation Consultants, Configuration Analysts, and other roles as assigned, including contractors as required
  • Hire inclusively, nurture talent, and invest in ongoing employee development & career progression.
  • Provide pre-sales support for all Salesforce Industries, AI+ Data-related sales activities including pipe progression, product demonstrations, and other general sales support.
  • Be the bridge between the Solutions team and the implementation team and extend to see opportunities to demonstrate all Salesforce technologies such as CRM (Sales, Service, Communication, Health& Insurance, etc.), Marketing Cloud, Commerce Cloud, Mulesoft, Tableau, and Slack
  • Leverage technical expertise in the area of Salesforce Industries with respect to project implementation evangelize Salesforce offerings and provide guidance to the team.
  • Leverage business expertise to drive process improvements & innovation within the Professional Services, Global Delivery Centre
  • Manage large and medium-scale projects/initiatives requiring sophisticated cross-functional collaboration and project management skills
  • Participate in company-growth activities including industry GTM strategy, sales training, marketing efforts, and customer care.

Required Qualifications:

  • 12+ years working in the Salesforce Ecosystem with CRM products and solutions, preferably with people management experience
  • Strong technical background with experience in Services Sales, Pre-sales, or related functions in a commercial software company
  • Must have a Bachelor’s degree in Engineering. Preferably have a degree in Business Administration or equivalent proven experience. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, work experience, etc.)
  • Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.